Noc Engineer

Location: Fully remote or within 30 miles of Manassas, VA
Client: Mid-sized MSP Firm, experiencing major growth
Contract Duration : Full-time
Benefits: Medical, Dental, Vision, PTO, and 401k+ matching
Pay: $85k-$95k DOE plus bonuses
Our client, a fast-growing MSP for IT is seeking a NOC Engineer for full-time employment.

The NOC Engineer is responsible for the design, implementation and support of automation and monitoring of Client systems and networks for the proactive and reactive remediation of issues.
Day-today Responsibilities could include but are not limited to:

• Script solutions through the remote monitoring and maintenance (RMM) tool to install software, resolve issues, remediate vulnerabilities, and deploy new services.
• Assist with RMM maintenance: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
• Patching and maintenance at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Support of disaster recovery solutions.
• Support, patching, and maintenance services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
• Support, patching, and maintenance services for virtualization technologies: VMware, Citrix, and Microsoft.
• Document maintenance, repairs, and changes for all computer systems and network infrastructure.

Experience/Requirements:

• Proficiency in scripting/programming. PowerShell is preferred, but any modern programming language is acceptable.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses in ConnectWise Manage as they occur.
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
• Work through project tickets and phases in ConnectWise as assigned by a Manager.
• Enter all work as service or project tickets in ConnectWise.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
• Occasionally work after normal business hours or on weekends, as required.

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, Cisco CCNA, or VMware VCP
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Diagnosis skills of technical issues.
• Ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organization's key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self-motivated with the ability to work in a fast-paced environment.
• Ability to work in a team and communicate effectively.
• 3+ years of IT experience.
• BA/BS in information systems or a related field, preferred.

Vector Talent Resources is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.