Address
Form of work
SalaryAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Red Mountain Resort has everything you need to relax, renew and rediscover your passion for adventure. As one of the most ideally located resorts in St. George, Utah, Red Mountain Resort allows for customized adventures to Zion or Bryce Canyon National Parks, while Snow Canyon State Park is only about a quarter of a mile down the road. Be as active or relaxed, social or private, as you wish at this top choice in Utah resorts. Overview:
Qualifications:
CERTIFICATES, LICENSES, REGISTRATIONS
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers; and talk or hear. Majority of time spent working in an indoor office environment.
Must be able to stay awake and attentive through night shift.
The employee must be flexible in working evenings, weekends and holidays.
SUMMARY
The Night Auditor is responsible for closing the prior day’s business in our Hotel System and starting the next. This position requires a highly responsible and detailed individual, who has the ability to work unsupervised, take charge in emergency situations, and be an excellent communicator; so that the next shift and integrated departments are fully aware of what happened during these important hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets weary travelers who arrive late at night, completes registration and gets them comfortably to their room with the assistance of Night Security.
- Answer incoming telephone calls and guest requests and handles as necessary. Is expected to communicate outstanding guest needs to next shift.
- Processes deposits for guests that do not show.
- Processes payments for charges made post departure.
- Ensures Credit Card batches are pushed through for processing.
- Performs the Night Audit in the property management system. This is a detailed system based process that is fairly automatic, however does require occasional troubleshooting, and the ability to balance an account.
- Prepares emails for reports to various departments and other various office duties.
- Prepares folios (bills) to be taken by security to departing guest rooms.
- Have the ability to make a reservation for a “walk in guest”
- Is the key contact person for middle of the night requests, and will be expected to handle most situations. This person will occasionally contact management (MOD) for assistance in the case of emergency, such as a power outage or system issue that doesn’t allow the audit to proceed.
- Will need to contact property management system support and follow instructions. .
- Contact appropriate departments with any special needs or requests from guests and complaints specific to their departments.
- Demonstrate proficiency in Red Mountain Gold Star Standards.
- Other duties as may be assigned
- Cleaning and sanitizing guest and employee areas to acceptable standards.
Qualifications:
SKILLS AND QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- One year certification from college or technical school; six months to one year related experience and/or training; or equivalent combination of education and experience.
- Ability to calculate figures and amounts such as discounts, commissions and percentages, by applying concepts of basic math.
- Knowledge of and experience working with various computer software programs (Word, Excel, Outlook).
- Ability to communicate effectively, both in written and oral form, with tact and diplomacy.
- Ability to work with confidential information.
- Ability to solve practical problems and deal with multiple situations with little supervision.
CERTIFICATES, LICENSES, REGISTRATIONS
- Valid driver license required.
PHYSICAL DEMANDS and WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers; and talk or hear. Majority of time spent working in an indoor office environment.
Must be able to stay awake and attentive through night shift.
The employee must be able to occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The employee must be flexible in working evenings, weekends and holidays.
The employee must be able to comply with department's uniform requirements.
This job description is not intended to be all inclusive. The job description is intended to describe the general nature and work responsibilities of the position. Job description and duties are subject to change, modification and addition as deemed necessary by Red Mountain Resort Red Mountain Resort is an At-will and Equal Employment Opportunity Employer.
