Front Desk Agent

The TownePlace Suites by Marriott St. George is currently hiring for a part time PM Front Desk agent.

We are looking for an outgoing people person who loves to work with customers, and has a can do attitude.

Schedules vary week to week and applicants will be expected to be able to work weekends and holidays.

Applications are available at the Front Desk, contact Tania or Sabrina for any questions you may have about the position.

Essential Functions;

• Take every opportunity to amaze the guests- Smile, have eye contact, and greet guests immediately.
• Maintain a well-groomed, professional appearance at all times, including uniform and name tag.
• Actively solicit feedback from guests- Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
• Promptly respond to and resolve guest complaints.
• Answer telephone promptly and properly being polite, courteous, and friendly.
• Be friendly, thorough, accurate and efficient in taking reservations.
• Be friendly, thorough, accurate and efficient in performing Check-ins/Check-outs.
• Assist guests with luggage upon their arrival to and departure from the hotel.
• Use the guests’ names- Be knowledgeable and helpful about the local area, the hotel and hotel services- Handle messages, wake-up calls, mail, and faxes properly- Follow all applicable Company Standard Operating Procedures.
• Schedule varies week to week, must be flexible and willing to work weekends and holidays.

Revenue Generations Skills:

• Demonstrates proper selling techniques during the reservation and walk-in process- Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available.
• Have complete knowledge of hotel rooms, function space, restaurant, other outlets, and services.
• Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.
• Report potential sales contacts to the sales department.

Teamwork/Supportive Skills:

• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
• Book reservations for those guests who approach the Front Desk - Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior - Be understanding of, encouraging to and friendly with all co-workers - Be self motivated and use time wisely.
• Be available to work a flexible schedule to include weekends and holidays.
• Adhere to all work rules, procedures and policies established by the company including, but not limited too those contained in the associate handbook.
• Properly handle and account for keys- Be knowledgeable of policies regarding emergency procedures and security concerns- Ensure protection of guests’ room numbers.
• Requires good communication skills, both verbal and written. - Must possess basic computational ability. - Must possess basic computer skills, general knowledge of the city where hotel is located and its attractions.

Job Type: Part Time

Job Type: Part-time

Pay: $13.00 - $13.50 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person