Night Auditor/Guest Service Concierge

Who We Are...

Since 1973, Radiate Hospitality (formerly known as BPR Hotels) has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family owned company, our team and hotels are a reflection of our core values: To be scrappy and hardworking, to be authentic and humble, to always seek to understand and be committed to growth.

The Radiate Hospitality team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.

Today, Radiate Hospitality is a company of 300 employees, with thirteen lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by Radiate Hospitality, Lucent is a 47-room hotel located on the border of Palo Alto and Menlo Park and boasts innovative indoor outdoor spaces to meet, dine and sleep for the entrepreneurial spirit. Lucent is a great place for business travelers who love to socialize with drinks and activities, recharges in a lively social setting and wants a hip experience without all the attitude associated with a boutique hotel.

What We Look For...

We are in search of a smart, friendly, customer service oriented Night Auditor/Guest Service Concierge who will help build lasting relationships with guests encouraging them to come back. Night auditors are not only responsible for covering front office positions/responsibilities but this team member also audits accounts and prepares final reports for management.

The Key Responsibilities:

• Meet and exceed guest and team member expectations by providing Legendary Service and team work.
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Use proper sequence of service techniques when checking guests in and out, bell, concierge and ensure that you always point out hotel amenities as well as invite the guest to stay with us again.
• Be knowledgeable of Front Desk computer and cashier systems, including room rates and types of accommodations.
• Check in guests, ensuring they are properly accommodated. Ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct.
• Post all guest charges and payments to guest, banquet, master, and house accounts, ensuring such postings and payments are correct.
• Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning.
• Completes all credit card transmittals, direct bills, and no show billings for the day.
• Prepares all daily, monthly and yearly reports required by the property.
• Acts as manager on duty in the absence of the General Manager.

The Model Qualifications:

• Previous front desk, reservations, and/or hospitality experience preferred
• Must be available to work Night Audit (11pm - 7am) on Saturday & Sunday and swing shift (3pm - 11pm) on Wednesday, Thursday & Friday.

Be Bold. Apply Now.

Like what you see? If interested, please apply now to be considered for this position.

**Radiate Hospitality is an EOE M/F/D/V**