Night Auditor/ Grounds Keeper

Job Title: Night Auditor/ Night Grounds Keeper

Job Duties:

• Greet and welcome guests upon arrival.
• Execute the registration and checkout process at the front desk.
• Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily.
• Accurately handle cash transactions and balance a cash drawer to the given amount.
• Acknowledge rewards members and returning guests.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, Elite Members identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
• Attend all scheduled training, departmental and hotel meetings.
• Ensure awareness of special promotions, daily activities, arriving Elite Members, Group/Conferences in house, and any special requests.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensure all privacy and security protocols are followed as well as departmental and company procedures.
• Answer all calls promptly correctly transfer all calls to appropriate departments.
• Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
• Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
• Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
• Maintain lobby cleanliness and organization.
• Assist in booking reservations.
• Assist with handling mail, packages, facsimiles, and guest items
• To keep the grounds free of all kinds of litter, debris or other objects
• Follow safety and security policies and procedures at all times.
• Patrols property interior grounds and back of the house area.
• Patrols hallways, parking lots, stairwells, lobby, all common areas, etc.
• Spending part of the work shift watching the TV monitors for any suspicious activity, and report to the superiors and local authorities in case of any suspicious activity.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Lock property entrances when required.
• Give assistance to other departments as and when necessary.
• Assist in building maintenance activities.
• Assist in additional activities as needed, i.e. preparation of special events, etc.
• Other duties as assigned by supervisor or management
• Attends various training classes as may be assigned by management

Job Summary: The Night Grounds Keeper is responsible for providing an atmosphere of confidence and trust overnight. The Night Grounds Keeper must maintain the cleanliness, safety and security of the hotel and its property while ensuring the care of the Guests and their personal possessions. The Night Grounds Keeper must provide exceptional Guests services to every Guest and visitor of the hotel while upholding all policies and procedures. Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.

Qualifications:

• Prior customer service experience preferred.
• Ability to work long hours if needed.
• Ability to exert up to 50 pounds of force occasionally, and/or up-to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to multi-task.
• Ability to communicate effectively with guests and associates.
• Ability to work a flexible schedule, including weekends and holidays.

Job Type: Full-time

Pay: $16.50 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance

Schedule:

• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Required)

Work Location: In person