Looking for someone who wants to work overnight shifts (11pm to between 7-830am) 4-5 days a week. Weekends are a MUST! Apply if interested.
QUALIFICATION STANDARDS
Education & Experience:
- At least 2 to 3 years of progressive experience in a hotel or a related field PREFERRED. High School diploma or equivalent required.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
- Must have a valid driver's license for the applicable state.
Physical requirements:
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
Mental requirements:
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
DUTIES & FUNCTIONS
Essential:
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- ALWAYS wear appropriate uniform and name tag.
- Maintain regular attendance in compliance with Company standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Comply at all times with Company standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Set the standard for guest relations at the Front Desk.
- Obtain all necessary information when taking room reservations.
- Monitor all V.I.P. and special guest requests.
- Review Front Office log and Trace File daily.
- Fully comprehend and execute all relevant phases of the front desk computer system.
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
- Be aware of all rates, packages, and promotions currently underway.
- Reconcile end of month commissionable reservations from online travel agencies.
- Reconcile cash deposits from week to week.
- Consistently enroll guests, daily and weekly, into brand loyalty/rewards program.
- Be familiar with all in-house groups and guests.
- Be aware of all closed out and restricted dates.
- Follow and enforce all Company hotel credit policies.
- Be able to perform all duties of Guest Services Agent.
- Ensure sundry, pantry, market center is stocked at all times.
- Enroll guests in Choice Privileges Rewards.
- Assist HSKP with laundry during busy periods or emergencies.
- Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
- Maintain proper operation of the P.B.X. console and ensure that all Company standards are met.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel (set example for other employees, be the team leader).
- Assist the G.M. in ensuring that employees are following and maintaining Company standards (i.e., answering phones, call-backs to guests, guest request log).
- Have knowledge of and assist in all emergency procedures as required.
- Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
- Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
- Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other employees.
Job Type: Full-time
Pay: $10.00 - $13.00 per hour
Expected hours: 38 – 44 per week
Schedule:
- 12 hour shift
- 8 hour shift
- Evening shift
- Every weekend
- Night shift
- Overnight shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person