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SalaryApply today and join our Nobu family where you are encouraged to be genuine and act from the heart. This is not just a job but a journey alongside people who value and respect one another and truly enjoy crafting memorable experiences for both our internal and external guests.
Nobu Hotels blend modern cool luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Helming from world-renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotel concept is a curated individual experience where every property is different.
We offer great benefits including Amazing Hotel Discounts, Generous Paid Time Off (PTO, Sick, & Personal Time) Medical/Dental/Vision, 401k, Life Insurance, Critical Illness, and more!
Job Summary
Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
Essential Functions
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
- Clean guest rooms by category priority.
- Follow the order of doing two check out rooms and one stay over
- Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
- Service assigned guest rooms.
- Empty trash containers and ashtrays.
- Remove all dirty Terries and replace with clean par to designated layout.
- Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace facial, toilet tissue and bathroom amenities in correct amount and location.
- Remove (for proper cleaning) used coffee cups and glasses and replace with clean ones. DO NOT clean in bathroom sink.
- Inspect condition of bathrobes and replace soiled/damaged ones.
- Remove dirty bed linen and make up bed with clean linen.
- Replace laundry bags and slips.
- Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
- Dust and polish all furniture.
- Realign furniture to floor plan.
- Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside.
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
- Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
- Dust pictures, frames and mirrors.
- Remove dust and debris on television, clock radio, remote control
- Set correct time on clock; correct TV channel 76 for ER and 74 for Nobu.
- Clean all lamps and light switches; check for proper working order.
- Remove dust, spots and smears from windows, ledges and frames.
- Remove dust, grease and smears from telephones and reposition properly.
- Empty liquid from ice bucket and wipe all surfaces dry.
- Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of amenities in desk, drawers , replace designated amounts at proper locations within the room.
- Remove trash, debris and cobwebs from balcony/patio.
- Inspect condition of balcony chairs and side table..
- Remove dust, dirt, marks and fingerprints from entrance door(s).
- Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
- Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to degrees.
- Remove dust, stains and marks from all baseboards, ledges and corners.
- Vacuum carpet in guest room.
- Spray room with deodorizer.
- Update status of rooms cleaned on assignment sheet.
- Return and restock cart at end of shift.
- Empty vacuum bag and wipe vacuum cleaner.
- Ensure security of any assigned guest room keys.
- Report any damages or maintenance problems to the Supervisor.
- Turn over any lost and found items from guest rooms to the Supervisor.
Other Duties
- Make up cribs and rollaway beds.
- Re-hang and refold guest clothing.
- Stock cleaning supply caddies.
Working Conditions & Physical Requirements
Physical Effort:
Exert physical effort in transporting carts, linen, furniture (200 pounds) to different areas of the resort. Endure various physical movements throughout the work areas. Reach 6.5 feet. Remain in stationary position for 8 hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding.
Physical Environment:
Guest Rooms, Guest and Service Corridors, Guest Laundry.
Job involves working:
- Under variable temperature conditions (or extreme heat or cold).
- Under variable noise levels.
- Outdoors/indoors.
- Around fumes and/or odor hazards.
- Around dust and/or mite hazards.
- Around chemicals.
- Around bio-hazards.
Manual Skills
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.
Work Schedule:
Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.
Safety:
Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.
Qualifications
Education:
High school diploma or equivalent vocational training certificate required. Some college or college degree
preferred.
Experience:
One to two years experience. Prior experience within a four star hotel brand preferred.
Computer Skill & Other Technical Skills:
Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).
Communication:
Ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.
Licenses or Certifications:
Other:
Must be customer-service oriented and have excellent hospitality skills.
