AddressHGV now offers Day One Team Member Benefits!
Use your communication skills and positive attitude to power vacation dreams as a Call Center Team Member. In this role, you’ll serve as our vacation solutions guide, connecting customers to their ideal vacations before they even set foot within one of our resorts. In this fast paced and energetic environment, you’ll be talking with guests every day, planning travel adventures, and building anticipation for exciting vacations.
This position will provide outstanding sales and customer service skills to customers to enhance guest experience, maximize package usage and increase new owner growth.
- Call package holders to book travel dates, verify details, answer questions and follow up as needed.
- Meet performance standards for department metrics
- Sales skills required for the reselling and saving of packages
- Collecting of additional monies and fees associated with package
- Maintain a positive attitude when interacting with Hilton Grand Vacation customers, coworkers, and managers.
- Able to excel in a fast pace and loud environment
- Efficient in using multiple computer systems
- Ensure the privacy and security of confidential information about our guest and company
- Keeping accurate log of reservations on a spreadsheet
- Transfer guests to our different Transfer Partners
Schedule Details:
This position offers a M-F 8:30am-5pm schedule with nights and weekends off.
Why do Team Members like working for us:
- Day 1 Benefit Eligibility
- Driven base pay
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- Daily Pay Option*
*Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
Our dedication to excellence is recognized and celebrated by some outstanding accolades including being named to Newsweek’s Most Loved Workplaces list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
