New Home Consultant

Overview
Summary of Position Requirements
Responsible for the daily operation of a Welcome Home Center. Working with customers, processing sale agreements and closing New Home sales with the final goal of creating an excellent customer experience.
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Responsibilities
Primary Duties and Responsibilities

• Engage visitors, establishing a relationship and determine their home buying needs and qualifications by utilizing the Company's selling philosophy
• Through self generated or referred leads, sell, process and close homes in accordance with company business plans using the 10-5-2-1
• Travel throughout the local community, self-generating leads from Realtor/Co-Broker businesses, referrals and self-prospecting
• Develop an in-depth knowledge of the competitive marketplace, including product, site, local community, sales, advertising and demographics
• Customer-generation process consisting of each week generating 10 new customers; 5 initial appointments; 2 follow-up appointments; and creating 1 net sale, with the final goal of creating an excellent customer experience.
• Accompany visitors through the Welcome Home Centers, models, and inventory homes answering questions and providing information about the community and discussing features of the home.
• Provide timely and consistent follow-through with customers from initial contact; the purchase and financing process, through all closing and post closing activities. Maintain accurate records of all communications during this process.
• Participate in weekly sales meetings reviewing neighborhood status and sales strategies, including Division Phone Banks.
• Monitor and record daily customer traffic utilizing company designated tracking tools.
• Periodically gather data and prepare reports for management review.
• Responsible for maintaining the condition of the Welcome Home Center, general neighborhood, signage, models and inventory homes communicating with field and office staff of maintenance issues and ensuring issues are resolved
• Participate in the homeowner meetings and orientation(s) required by the Division
• Required to cross-train on other communities within the division as needed
• Personally contact all homeowners weekly prior to closing to update them on status of home, ensure milestones are being met in a timely manner and resolving any concerns (financing, selections, etc.)

Qualifications
Education and Experience Requirements

• Minimum High School or GED required
• College degree preferred
• Minimum 2 years proven experience in New Home Sales and/or commission real estate sales
• Valid Real Estate license required PA &/or DE, depending on location
• Valid auto insurance coverage
• Valid driver's license and good driving record
• Excellent verbal and written communication skills
• Intermediate to advanced PC skills (Microsoft Word and Excel)
• Ability to prepare written documentation and complete contract calculations

Contacts
Daily interaction with various division personnel, outside agencies, business partners, realtors, consultants and homeowners. Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact.
Physical Requirements
Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 25 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.
Type
Regular Full-Time