Network Technician

We are seeking a Network Technician with a strong curiosity of technology, the ability to identify and correct root causes, passion to develop excellent technology solutions, and discipline to deliver consistent results. The ability to communicate with clients, teammates, and service providers effectively is paramount.
The successful candidate will provide technology direction and solutions for a variety of small to mid-sized clients in healthcare, financial services, legal, manufacturing, and retail from our Appleton, WI office. You will be responsible for implementation of products and services, and providing service delivery oversight to achieve best in class service delivery
In addition candidate must be compatible with our core values as follow
: -Accounta
le -Customer Foc
sed -Passi
nate -Resp
nsive -Co
mitted -C
mpetent -Pro
essional We hire & fire based on the above c
re values Primary Respo

• bilities * Take excellent care of our gr
• clients! * Collaborate and innovate with service delivery teammates to develop new products a
• processes. * Provide operational support and technology consul
• g services. * Install, maintain, upgrade, and troubleshoot Windows Server, Windows desktops, and net
• k equipment. * Triage, diagnose, and resolve technology issues quickly and implement preven
• ive measures. * Provide pre-sales engineering support to
• les personnel. * Install equipment, software and provide
• hnical support. * Document business processes, including system an
• etwork diagrams. * Position requires off hours on-call availability, home office, and automobile with
• surance coverage. * Maintain 65% Billa
• Utilization Rate. * Turn in weekly required documentation on a time

& consistent basis. *Desi

• Skills & Experience* * Must be able to work independently with initiative, be a strong team player, have excellent interpersonal, customer service, and
• me management skills. * Demonstrated expertise deploying and supporting Microsoft Windows
• ver Operating Systems. * Demonstrated expertise deploying and supporting VPNs, firewalls, routers, remote access, WAN, and MPLS networks. Desire SonicWall UTM, SRA, and Mobile Dev
• Management experience. * Must know data back-up and recovery. Experience with current Image Based Server Backup Solutions, ShadowProtect,
• onis, and Datto desired. * Experience supporting MS SQL Server and MS Terminal S
• er environments required. * Demonstrated t
• nical documentation skills * Basic project management and financial skills related to pr
• ct budgeting and reporting. * Knowledge of server virtualization tec
• logies (VMware and Hyper-V). * Associate Degree in Information Technology, Computer Science, or similar discipline, along with eight or more years of demonstrated ability t
• erform at the highest levels. * Prior experience administrating a small to mid-size
• usiness IT environment a plus. * Certifications from Microso

, CompTia and SonicWall desired

Job Types: Full-time, P

t-time Pay: $40,000.00 per year

Expected

• rs: 20 – 40 per w
• Benefits: * Flexible schedule * P

ofessiona

• evelopment assis

ance Schedule: * Monday

• Friday Supplementa

pay types: * Bonus opportunities Work Location: H

ybrid remote in Appleton, WI 54911

Professional development assistance, Flexible schedule