Network Service Manager

Gleaners Food Bank of Indiana is the state’s largest hunger relief organization and one of the leading food banks in the Feeding America Network. In additional to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response.

Position Purpose: The Network Service Manager is responsible for managing all aspects of customer service, community outreach, relationship building, training assistance and compliance review visits of assigned Gleaners’ Network Partners within their region. This position is also responsible for ensuring compliance with all Feeding America requirements, government regulations, and health codes. All responsibilities shall be consistent with Gleaners Food Bank's mission to be a leader in the fight against hunger.

Position Essential Functions and Responsibilities: To be successful in this role, an individual must be able to perform in a satisfactory manner the functions/responsibilities listed below. Nothing in this description restricts the right of management to assign or reassign duties and responsibilities to this job at any time, without notice; however, Gleaners will make reasonable accommodations to enable individuals with disabilities to perform these functions. This job description is not an employment agreement or contract.

Essential Functions:

• Manage all Gleaners’ hunger relief distribution activity within the assigned region (agencies, pantries, schools, mobiles, etc.).

• Serve as primary point of contact for all assigned Network Partners to ensure the highest level of customer service.

• Work as a liaison between the regional food assistance partners and other internal departments.

• Ensure Network Partner compliance with all Feeding America requirements, Gleaners and government regulations (TEFAP) and local health codes where applicable through monitoring visits, inspections with proper tracking and documentation.
• Expand and leverage community partnerships within assigned region to recruit new and/or enhance current distribution sites, with regard to storage capacity, volunteers, leadership development, or other needs as identified.
• Provide guidance on any hunger relief efforts in assigned region in collaboration with internal and external partners to strengthen the existing network.
• Coordinate requests for grant funding for Network Partners in assigned region.

• Provide input for organizational communications, including story bank, newsletter, website content, etc.
• Attend all-staff and department meetings, community meetings, and/or other meetings related to hunger relief.
• Monitor deadlines for any grants related to program activities in assigned region.
• Perform all other duties as assigned.

Skills/Qualifications: The requirements listed below are representative of the education, experience, knowledge, skills, and/or abilities an individual would need in order to perform this job successfully.

Education and/or Experience:

• Bachelor’s Degree or equivalent experience.
• Minimum of three years’ work experience in a related field.
• Food Safety and Handling Certified, or ability to be certified.

• Multi-Lingual preferred, but not required

Certifications/Licenses/Registrations:

• Valid driver's license/Clean driving record /Must be insurable by company vehicle insurance provider

Other Skills and Abilities:

• Strong organizational, interpersonal, and relationship management skills.
• Excellent verbal, written communication and presentation skills.
• Basic math and problem-solving skills.
• Outstanding public demeanor for dealing with agencies, coworkers, volunteers and donors.
• Initiative/self-starter/ability to work without close supervision.
• Ability to work in a fast-paced environment with multifaceted demands while meeting deadlines.
• Proficient in computer, copier, fax machine, telephone, and other office equipment.
• Proficient in Microsoft Excel/Word/Outlook/PowerPoint/Google Docs/CRM platforms.
• Ability to work with people of diverse backgrounds.

Core Competencies: Communication, Customer Service, Reliability/Dependability, Respect and Integrity, Teamwork and Work Habits/Planning.

Physical Demands: The physical demands described here are representative of those that an individual must meet in order to successfully perform the essential functions of this job. Gleaners will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Ability to push, pull, lift, move and carry up to 25 pounds up to 10% of the time.
• Ability to move within/between Department or Facility.
• Ability to sit and stand for long periods of time.
• Ability to speak clearly, see, and have manual dexterity.
• Ability to drive (local and over the road).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Gleaners will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• This position is hybrid (Remote/Office/Warehouse/Distribution Environment).
• Occasional exposure to outdoors and abnormally hot/cold environment.
• Frequent use of a computer.
• Works independently and with others.
• Flexible work schedule (i.e. weekends and/or evenings).
• Travel could exceed 50% of the time, with occasional overnight stays.