Network Operator And Service Desk Supervisor

The IT Network Operator and Service Desk Supervisor is part of the Network and Desktop Operations Unit, which consists of six staff and is responsible for customer support and general operational desktop, server, and connectivity systems of the Military Department's State Governmental Enterprise Network. This position reports to the Network and Desktop Operations Supervisor and serves as the Network Operator / Service Desk Supervisor responsible for supervising two professional Information Technology (IT) staff members.
This is a civilian position and does not require military service affiliation.
About the Washington Military Department
Protecting people is our passion. At the Washington Military Department, we combine our unique talents to create safer communities and ensure our neighbors and loved ones can recover from whatever emergency might arise. Our agency unites civilian employees with members of the Washington National Guard, creating a team that is deeply committed to public service. We go home at night knowing that our day-to-day work supports activities that truly make a difference. Whether that's partnering with our communities to prepare for a disaster, leading an emergency response, hiring top-notch talent or supporting at-risk kids at our Washington Youth Academy - the Washington Military Department seeks to safeguard our way of life and those that call Washington home.
To learn more about the Washington Military Department, please visit: www.mil.wa.gov
In addition to job fulfillment, the Washington Military Department offers an excellent benefits package which includes exceptional health care coverage, a retirement savings plan, and job training opportunities.

Network/Telecommunications - Provides complex level network support that does not involve working directly with customers and requires advanced knowledge of networking principles. Utilizes advanced networking tools to analyze connectivity issues related to copper and fiber optic cabling.

• Monitor and analyze network utilization statistics and performance measures to ensure network stability using complex network monitoring software.
• Configure network infrastructure hardware, software, and firmware in accordance with agency and state policies.
• Test, troubleshoot, and repair network fiber optic and copper cabling using complex network analysis and tools.
• Manage, configure, and monitor wireless infrastructure.
• Maintain, configure, change, and monitor multiple networks provided by WSP, FEMA, and USGS that support critical emergency management systems.

Network Architect - Provides detailed technical network diagrams of network and communication infrastructure along with recommendations for modifications and improvements to management. Develop complex network hardware configurations maximizing current and future hardware and operating system functionality.
Firewall Management - Use advanced network monitoring software to identify network intrusion attempts and develops access control rules with the security team to prevent unauthorized access to the network.
IT Service Desk Supervisor - Responsible for Service Desk operations and supervision.
Monitors performance of IT Service Desk staff/operations.

• Oversee and administer the IT Help Desk ticketing system ensuring the effective and timely response for customer issues and requests.
• Performs Tier 2 or higher (complex) issue resolution for incoming help desk requests from end users, including installing and upgrading software, installing hardware, and configuring systems.

REQUIRED QUALIFICATIONS
Five years of professional information technology experience such as installing, configuring, and maintaining network infrastructure (e.g., firewalls, intrusion detection, intrusion prevention, VPN concentrators, routers, and switches).
DESIRED QUALIFICATIONS
Education:

• Associate degree in computer science or related information technology field.

Certifications:

• CompTIA Network+
• CompTIA Security+
• CCNA
• JNCIA-Junos

Experience:

• One year of lead and/or supervisory experience.
• Two years of IT helpdesk experience.
• Two years of network design experience at an enterprise level.
• Ten years prior work experience troubleshooting network connectivity issues.

Compensation: Wage/salary depends on qualifications or rules of promotion. This position is classified as an IT Network / Telecom - Journey with the responsibility to supervisor professional level information technology staff. Therefore, 5% supervisor premium pay is included in the salary amount listed in this posting.
CONDITIONS OF EMPLOYMENT

Background Investigation: Must successfully complete the appropriate background checks required for employment. Must be willing to sign releases of information and shall not have access to any investigative materials and files. The processing of background checks can take up to six months post-employment. Failure to successfully pass a background check may be cause for termination.
Union Shop Provision: This position is covered by a union shop provision - Washington Federation of State Employees.
Driver's License:

1. Valid to drive in the State of Washington.
2. Must meet requirements of the REAL ID Act. This is required for base access and will be required upon hire.

Military Facility: Willingness to work on a Military Controlled Access Installation.
Work Hours: A choice between a Tuesday through Friday (4/10 schedule): Monday through Thursday (4/10 schedule): or Monday through Friday (5/8 schedule). Actual hours will start no earlier than 6:00 am and end no later than 6:00 pm and will include core business hours of 8:00 am to 4:00 pm.
Telework:This position is eligible for telework. The incumbent will work with their supervisor to identify an appropriate work schedule and balance between remote and in person work based on operational need and employee preference. Reporting to the workstation for work activities or participating in-person meetings will be needed.
Emergency Assignment: Upon activation of the State Emergency Operations Center (SEOC) or Joint Field Office (JFO), incumbent may be required to work in an alternate location with rotating shifts, including weekends and evenings, in a highly stressful and fast-paced environment.
Travel: Occasional statewide travel may be required up to 5%, to include overnight stays.
Application Process
Individuals interested in applying for this position should select the "Apply" button and submit the following:

1. A current state application profile, and
2. Responses to the Supplemental Questions (Note that your responses to the supplemental questions will be used for interview selection), and
3. Cover Letter (no more than two pages), and
4. Resume, and
5. A list of three professional references. Please include at least two past/current supervisors, one peer and subordinate if applicable. For each reference include the following:

• Name
• Professional Title
• Working Relationship
• Daytime Phone Number
• Email Address

** A resume will not substitute for completing the "work experience" section of the application.
The information provided in your application must support your supplemental questionnaire responses. Responses not supported in your application and those referring to "see resume" will disqualify you for consideration of employment from this recruitment.

This recruitment may be utilized to fill additional IT Network & Telecom - Journey vacancies for up to 60 days after recruitment closing date.
If you have questions about the application process or this recruitment, please email Mistina Venesky at mistina.venesky@mil.wa.gov
The Washington Military Department is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the Recruitment Section of State Human Resources at: Email: mistina.venesky@mil.wa.gov, Call: (253) 512-7389, or Telecommunications Device for the hearing impaired at (253) 512-7298. Employment Type: Full Time - Permanent