Network Operations Center System Administrator Ii 03107 Nwsol

Location: Richland, WA
Title: Network Operations Center System Administrator II
Schedule (FT/PT): Ft
Travel Required: As Needed
Clearance: Ability to Obtain

North Wind Solutions is a Government contracting small business with operations at military and civilian installations across the United States. The company's focus is facilities operation and maintenance, waste management and radiological services, security control and force protection, and environmental services.

Job Description

POSITION PURPOSE:

In support of the Northwind IT Infrastructure organization, this position will be responsible for monitoring the Hanford Accreditation Boundary General Support System referred to as the Hanford Local Area Network (HLAN) Information System. Services include but are not limited to core network infrastructure (i.e., routers, switches, firewalls etc.), authentication services, servers, storage, Internet, Virtual Desktop Infrastructure (VDI), and other HLAN resources, infrastructure, and facilities for faults, service interruptions, and performance degradation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Critical evaluation and configuration management of commercial, alternative, and uninterrupted power alerts. Including, but not limited to environmental, telecom temperature monitoring, and facility alarms.
• Analysis of application and systems that have been designated as critical Essential Support Activities necessary to maintaining the Hanford Mission Essential Function - "Maintain the safeguards and security of [special] nuclear/radiological materials (material, weapons and devices) at DOE sites and facilities".
• Infrastructure analysis and proactive management of network, platforms, and critical application services for availability.
• Event management functions, and triage incidents of Hanford Site applications and systems.
• Support and/or authorize Disaster Recovery/Continuity of Operations (DR/COOP) exercises, testing, and live incidents per HMIS procedures and processes.
• Responsible for administering, triaging, and maintaining local network and server notification systems.
• Support other technical teams in identifying systems problems, conduct diagnosis and provide resolution.
• Maintain responsibility to obtain, track, communicate, and post accurate incident and outage information at point of detection or notification from system owner and posting updates as new information becomes available.
• Categorize impacts and posting affected locations, services, equipment, systems, or users as known and appropriate.
• Provide job scheduling support, initiate analysis for job failures and resolve using the Computer Associates (CA) UNICENTER software including coordination with the application teams on production job batch processing and scheduling.
• Triage incidents and dispatch the appropriate technical, engineering, and safety resources and after-hours emergency customer support.
• Generate tickets for user problems, service requests, and for event logging and tracking purposes.
• Design and modify tools as needed to monitor new applications, servers, network hardware, or to eliminate applications, servers, and network hardware no longer in service.
• Provide after hour Helpdesk support, including troubleshooting and tracking of resolutions

MINIMUM QUALIFICATIONS:

Education and Experience:

• Bachelor's degree in computer science or related field or equivalent years of work experience.

Skills and Abilities:

• Attention to detail and strong analytical and problem-solving skills.
• Excellent customer service and communication skills.
• Demonstrated ability to adapt to change and quickly learn new tasks.
• Demonstrated ability to manage multiple tasks simultaneously and effectively prioritize and execute tasks in a high-pressure environment.
• Knowledgeable or experienced working with Network, Application and Server monitoring tools.
• Comprehensive knowledge of telecommunication equipment, processes, and systems.
• Excellent written and oral communication skills in English are required.
• Must be a collaborative team player with the ability to set goals and achieve them with minimal oversight.
• Ability to monitor critical facilities equipment such as HVAC, power, security cameras, and IT infrastructure.

Special Requirements:

• Must keep a clean and organized workspace
• Must be a US Citizen.
• Must be able to pass a pre-employment drug test and background check.
• Ability to work shift work in a 24/7/365 environment. Includes day, swing, and graveyard shifts. Ability to work rotations, overtime, weekends and Holidays as necessary.

PREFERRED QUALIFICATIONS:

• Network Operations Center (NOC), help desk or other IT related work experience and or IT certifications
• Experience with Network, Application, and Server Monitoring Tools such as Paessler PRTG, Solarwinds, Dynatrace or Cisco Real Time Monitoring Tool (RTMT)
• Proficient in Microsoft Office products
• Knowledgeable of Cloud Environments such as Microsoft Azure and Amazon Web Services (AWS)
• Knowledgeable of VMware virtualization of IT infrastructure
• Experience working with incident/ticketing system
• Knowledgeable of backup power sources for IT infrastructure

PHYSICAL DEMANDS:

Physical requirements of the job may include but are not limited to the ability to climb stairs, lift at least 10 pounds, sit, or stand for long periods of time, and stay awake and alert during an 8 to 12hr shift

WORKING ENVIRONMENT:

Indoors.

North Wind offers a competitive pay and benefits package to include health, life, and disability insurance benefits, 401(k) with company match, generous paid leave and tuition reimbursement for eligible employees. As a company, we are committed to employee wellness, professional development, and work-life balance. We value safety, reliability, and commitment to our people! For more information about our benefits or hiring philosophy, visit the North Wind Career Opportunities Page.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a case-by-case basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact our Helpline +1.208.528.8718 or use the Request for Reasonable Accommodation form to get assistance.

North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.

Proof of citizenship will be required as a condition of employment.

Candidates may be required to obtain and hold a Secret or Higher US Government Clearance.