Network Operations Engineer I

Are you looking for:

• Work/Life Balance?
• A company where you will make a difference?
• A unique remote work policy?
• Tuition reimbursement?                                     
• Fitness Reimbursement?
• 401K program with company match?            
• Ownership of a well performing stock?
• 19 days of Paid Time Off (PTO)?                       
• Commuter Reimbursement?
• Cellular Phone discounts?                                  
• Vehicle Discounts?

SBA is one of the top 20 Real Estate Investment Trusts (REITs) based on market capitalization. Since 1989 SBA Communications has been a leading independent owner and operator of wireless communications infrastructure. Currently in 16 countries and growing, we are seeking career minded individuals who want to feel valued and work in a fast-paced company. You can search our openings, review our benefits, and learn more about SBA Communications by clicking on the link. https://www.sbasite.com.

Your Next Career Opportunity – Network Operations Engineer I
The primary function of this position is to provide first-line technical escalations for technicians supporting multiple disciplines (Transport, DAS, Microwave, Data Centers, and ISP). This position is also responsible for providing higher level surveillance and incident management support for the organization.
What You Will Do – Primary Responsibilities

• Monitor local switching, networks, systems and applications to include troubleshooting, tuning and maintenance as well as execute proactive measures to reduce equipment outages.
• Provide on call support to the 24x7 Network Operations Center and its technicians.
• Identify and analyze network events from Network Management System (NMS).
• Troubleshoot and evaluate network problems and repair as applicable or recommend the best solutions while escalating to next tier support and above, according to NOC procedures.
• Follow through and assist in troubleshooting after escalating to next tier team.
• Resolve service issues that involve multiple users or ones that cannot be resolved by the lower level techs. Escalate to Sr Engineer, as necessary.
• Responsible for configuration audits to ensure the organization’s standard configuration and execute fault & performance management processes.
• Respond to network incidents and activities which include supporting SLA commitments between Network Operations and customers (internal and external).
• Work independently with little supervision while providing clear documentation of activities, including customer, management, and reporting oriented information as well as detailed technical information.
• Understand and respond properly to escalation procedures.
• Inform management in a clear, concise, and timely manner of any customer or technical issues.
• Complete and maintain quarterly internal training and certification standards.
• Maintain a professional attitude and appearance while exhibiting a personable, polite, and patient behavior at all times.
• Provide technical guidance and assistance to NOC team members during network deployments and ongoing operations.
• Support skills development program for Tier 1 NOC technicians.
• Work cross functionally with other team members and groups within the organization.
• Other projects and duties as assigned.

What You’ll Need – Qualifications & Requirements

• Bilingual in English/Spanish preferred

• Associate's Degree Engineering or computer science related degree preferred;
• and 2+ years Experience in DAS operations, supporting Internet Service Provider (ISP) and IXP. • Network experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordination.

• Bachelor's Degree Engineering or computer science related degree preferred;
• and 0-2 years Experience in DAS operations, supporting Internet Service Provider (ISP) and IXP. • Network experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordination.

• Knowledge of switching, routing, and transport technologies and concepts, particularly as related to network services.
• Understanding of various network related services DHCP, DNS, TFTP, FTP, NTP, SSH, SMTP, POP3, and SNMP.
• Demonstrated knowledge and advanced proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.
• Domestic Travel Visit data centers, DAS sites, and other future sites
• Valid Government Issued Driver's License
• Cisco Certified Network Associate (CCNA) Pref
• Juniper Networks Certified Professional (JNCIP-DC) Pref
• Information Technology Infrastructure Library (ITIL) Pref

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.