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Form of work
SalaryBe the answer to someone’s problem and help keep the connection going.
Network Operations Center Technician
New York City, NY
About the role
Are you someone that enjoys helping people with their technical problems and coming up with solutions? Do you like being the person that others turn to when they can’t figure something out? Our NOC center in New York City is looking to bring another NOC tech on to join this rockstar team. This is a team that enjoys their jobs and enjoys spending time together. In a 24/7 environment, there is always something going on and always a friendly face ready to help. This role allows the opportunity to talk to anyone and everyone whether it be internal employees or external customers.
What you’ll be doing
As part of our Network Operations team, you’ll be the one coming to the rescue of whoever is calling in regarding issues with their connectivity, hardware, software or system issues. You will keep your finger on the pulse of our critical systems to know when to raise the red flag of potential larger issues. As a dynamic company, needs are always changing, but some of the things you will do on a regular basis are:
- Answer customer calls, create tickets, and perform initial triage for issue resolution
- Determine customer impact and urgency of issues
- Escalate or assign tickets to the appropriate team members or engineers when needed
- Own tickets until closure and communicate updates as needed
- Notify internal employees and external customers of any outages
What you’ll bring
We are looking for someone who enjoys variety and not just answering the same questions over and over. Are you someone who likes continually learning and figuring out solutions to problems? This position has a variety of shifts available but we do our best to keep a consistent schedule so our team members can plan their lives. The current available schedule is: 8:30am-5pmET Monday-Friday but could change. Are you someone with excellent customer service and technical skills? You will also have some of the following:
- Bachelor's degree required from an accredited university with at least 1 year of IT Desktop Support experience
- Network certification (i.e. CCNA)
- Network Monitoring Center experience is a big plus
- Wifi Network support experience is a big plus
- Distributed Antenna System (DAS) experience is a plus
- Excellent communication skills
About us
At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.
Why work with us?
We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.
We also offer:
- Salary: $60,000 - $75,000 per year
- Annual Bonus: 5%
- Thousands of LinkedIn Learning courses
- Competitive benefit package
- Parental leave with up to 20 weeks paid at full salary
- Vacation time off starting at 15 days and increasing with length of service
- 10 days of paid sick leave annually
- 4 days off each year to volunteer
Ready to apply?
Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.
Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what makes us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn and understand how to solve our customers’ problems in the smartest ways possible.
We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion
