Network Operations Center (Noc) Engineer

FYI has an exciting new opportunity for a Network Operations Center (NOC) Engineer The NOC Engineer will provide support for expanding, maintaining, and troubleshooting an International Internet backbone in a 24x7 operations environment. In this key role you will be responsible for layer 2 and layer 3 globally, and layer 1 in North America.

Day to Day Responsibilities:

• Work with field engineers, hardware vendors, fiber vendors, and directly on IP and Optical equipment to achieve maximum network uptime and swift resolution of all issues.
• Troubleshoot layer 1, layer 2 and layer 3 issues.
• Uses policies and procedures to help organize and prioritize network events depending on the urgency.
• Takes escalations from the Customer Service team to help resolve customer issues quickly.
• Uses network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues.
• Manages communications to the NOC department from vendors, network peers, building management, and various internal Cogent departments to monitor, sort, and document these communications within the ticketing system
• Completing network maintenance to augment the network, upgrade equipment, and troubleshoot fiber and hardware problems.

This is a Third Shift position either Sunday to Wednesday, or Monday to Thursday. Hours are from 8pm to 6am ET for both shifts. This position is at the Washington DC location with some shifts at the Herndon office.

Qualifications:

• 5-10 years of IP Backbone experience preferably in a Network Operations Center environment.
• Bachelor’s degree in a technical field or equivalent experience, certifications, or training.
• Demonstrated experience solving and troubleshooting layer 1 to layer 3 issues.
• Experience with Cisco 1545 or NCS1K optical, troubleshooting hardware, circuit building and management through a MSTP network.
• Demonstrated knowledge of IP network architecture, routing protocols, peering relationships, DNS, and network monitoring tools.
• Demonstrated knowledge and/or experience with Cisco switches, routers and transport equipment like the ASR9K router, 7600 series routers, 6500 series switches , 4900 series switches, 3550 series switches, 15454 and NCS1K transport equipment.

Why FYI?

FYI – For Your Information, Inc. continues to be one of the fastest growing and most successful woman-owned Federal contractors in the country. For three years in a row, we have been on Inc. Magazine’s 5000 list and was recently named one of Inc’s 2023 Mid-Atlantic Fasted Growing companies. FYI offers a collaborative and inclusive work environment. We offer professional development and career growth opportunities to all employees. As we continue to grow so will you and your career.

What is in it for you?

• Opportunity to work remotely, based on contract or position.
• Team building and innovation in a collaborative environment.
• A competitive base salary with a loaded benefits package.
• Tuition/Education Assistance.
• Personal computer device allowance.
• Pet Insurance.

At FYI – For Your Information Inclusion and diversity are fundamental to our culture and our core value of “People First”. All people matter at FYI. We believe that our inclusive environment and the diversity of our people drives our innovation and growth and allows us to better serve our clients and communities.

FYI – For your Information is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identify), national origin, political affiliation, sexual orientation, martial status, disability, genetic information, age, membership in an employment organization, retaliation, parental status, military service or other non-merit factor.