Network Engineer

We are seeking a Network Engineer to become an integral part of our team! You will be responsible for solving computer and information network issues. 

Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. Must have solid experience in Network, good customer service skills, strong problem solving and troubleshooting skills, ability to perform work independently and/or in a team environment, and must be highly motivated and eager to learn. Must be comfortable interacting with clients via phone, e-mail, in person, virtually, etc. 

Responsibilities:

• Solve local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data networks
• Test plans to check infrastructure and system performance  

• Investigates user tech problems and identifies their source; determines possible solutions; tests and implements solutions as appropriate
• Assist with Network, and network security, including maintaining firewalls, basic configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users
• Does installs, configurations and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment
• Follow up, and see all tickets through to timely resolution
• Ensure proper recording and closure of all tickets
• Create accounts and configure hardware as part of on-boarding process as needed
• Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network

General Requirements
• At least 7 years’ experience required
• Proficiency in English, written and verbal
• Great troubleshooting and multi-tasking skills
• Ability to communicate basic technical information to nontechnical personnel
• Knowledge of computer and/or network systems, applications, procedures and techniques
• Ability to identify and resolve computer system malfunctions and operations problems
• Great Customer service orientation
• Skill in establishing priorities
• Great verbal and written communication skills
• Valid Driver’s License required, ability and willingness to drive to different locations is required 
• Candidate must pass a background & drug check

Technical Experience 
• Knowledge of Cisco Voice a plus, but not required
• Knowledge of Cisco wireless including wireless controllers a plus, but not required.
• Knowledge of VMware infrastructure, virtualization, cloud infrastructure a plus, but not required.
• Windows  XP and up, Mac OS X, Microsoft Office & Outlook, Adobe 
• Active Directory maintenance, and Exchange File Server
• Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
• Client PC connectivity - Ethernet, TCP/IP and VPN, Basic network (Wi-Fi/wired network) troubleshooting
• Basic knowledge of: Modern Windows, Apple, Mac and mobile device operating systems, hardware, and peripherals
• Basic knowledge of: Principles, procedures, and practices of computer and related equipment operations including systems setup and configuration, networking of computers and basic data protection
• Basic knowledge of: Methods and techniques used in troubleshooting computer and network problems
• Basic principles and techniques of operating system and software maintenance, licensing and backup.
• Basic Software tools used to remotely support personal computers.
• Basic Research techniques to support staying current and for solving technical problems.
• Ability to learn and support new systems and applications

Education and Experience:
AS degree in Information Technology, Computer Science or higher desired.

Core Competencies Required:
• Solid experience with Network 
• High Customer Service
• Communication Proficiency
• Teamwork Orientation
• Time Management

PERKS:

Full range benefits: Medical, Dental, Vision, 401k, Life Insurance, Voluntary Life Insurance, 15 days of Paid Time Off (PTO), not including Holidays

Gym and cafe on-site

Conveniently close to I-95 and US-1. 

We are in a modern and upgraded building with 4 levels of covered garage.

Qualifications:

• Previous experience in networking
• Strong troubleshooting and critical thinking skills
• Familiarity with architectural specifications
• Familiarity with researching communication networks
• Strong attention to detail