Network Engineer – Tier Ii

Title: Network Engineer – Tier II

Location: Remote

Type: 1 year (with possibility of extension)

Job Description:

• Maintaining LAN and WAN connectivity for multiple remote locations across 25 geographically separated districts.
• Responsible for the ingest and triage of any tickets or requests from the helpdesk.
• Responsible for review of any alerts received and proper ticket creation to include urgency, priority, and other classification(s) that may be required.
• Responsible for read-only level 1 troubleshooting and escalation either to tier 3 or companion teams depending on the symptoms of the event.
• Responsible for assisting the ensuring the validity of node data in the systems used (ISE, DNAC, SolarWinds Orion).

Familiarity/Experience with 3 or more of the following:

• Cameras
• Circuit and WAN Management
• Interfacing with MPLS and LTE Vendors
• Cisco ISE and DNAC
• Encoders/Decoders
• IoT Equipment
• NAT/PAT
• Network Management Tools: SolarWinds Orion, phpIPAM
• Routers: Cisco IR1101s, 809s
• Routing Protocols: BGP, OSPF
• Switches: Cisco 9300, Advantech
• TACACS/RADIUS

Other Responsibilities:

• Help troubleshoot and maintain network tools and topology maps.
• Maintain complete detail of issues in ticketing system.
• Receive phone calls direct from end-users.
• Work tickets escalated from Tier One service desk personnel and escalate to Tier Three as needed.
• Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
• Meet SLA requirements for response, restore, and notification time with an emphasis on proper pending codes.
• Mentor and train Tier other Service Desk personnel as needed.
• Be able to work shift work (Days, Swings, Mids).

Preferred Experience and Attributes

• Working knowledge of ITIL principles.
• Working experience with Enterprise level ticketing system such as SNOW or Remedy.
• Understanding of Syslog and SNMP monitoring.
• Network and Security related certifications (CCNA, Security + and Network +) or equivalent knowledge.
• Ability to interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute).

Requirements

• US Citizen
• 5-7 Years’ experience in Information Technology industry.

Job Types: Full-time, Contract

Salary: $30.00 - $35.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Candidate must have 5-7 Years’ experience in Information Technology industry.
• Candidate must have a familiarity with 3 or more than 3 of the following 1. Cameras 2. Circuit and WAN Management 3. IoT Equipment 4. Interfacing with MPLS and LTE Vendors 5. Encoders/Decoders 6. Cisco ISE and DNAC 7. NAT/PAT 8. Network Management Tools: SolarWinds Orion, phpIPAM 9. Routers: Cisco IR1101s, 809s 10. Routing Protocols: BGP, OSPF 11. Switches: Cisco 9300, Advantech 12. TACACS/RADIUS
• Candidate must have couple of years of recent experience in NOC as well.
• Working experience with Enterprise level ticketing system such as SNOW or Remedy will be nice to have not required.
• Understanding of Syslog and SNMP monitoring.

Network and Security related certifications (CCNA, Security + and Network +) or equivalent knowledge would be nice to have not required.

• Candidate must be ok to work 100% remotely for this role.
• Candidate must be able to work within pay rate range of $30 to $35 per hour on W2 without benefits.
• Candidate must be able to work on this 12 months contract with possibility of extension.

Work Location: Remote