Network Engineer

Position Title:Network Engineer (P3)

Company Summary  

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it possible to transform the way we live and work. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US.

Role

The Network Engineer will perform a broad range of implementation and technical project management duties on a team of engineers active in both sustaining and growing the Crown Castle Fiber Network. The individual will be well versed in IP/Ethernet, SDWAN/SASE architectural discipline. He/she will work as a member of a team to complete major initiatives that are network and/or customer facing. The individual will demonstrate a willingness to grow their skill set and take on new challenges.

Responsibilities 

• Responding to incoming customer support and or move, add, change, delete (MACD) requests. The primary task is to follow the defined ticket handling process to ensure customer escalations are resolved or escalated swiftly. It is essential for this role to communicate effectively to customers, be attentive and provide constructive and professional responses and to manage tickets properly through closure.
• Assist or lead in the design, implementation, and post implementation activities for SDWAN network implementations. Essential core knowledge of SDN principals, advanced routing and SASE concepts is desired.
• Additional responsibilities also include implementing and maintaining internal engineering documents and procedures surrounding network configuration, client configuration, network management, and service level design.

Expectations  

•  Strong planning, time management and organizational skills
•  Ability to work in a fast-paced environment and handle multiple tasks with minimal direct supervision
•  Execute backbone network growth, reconfiguration, upgrade and optimization projects
•  Commissioning of hardware in support of network growth and expansion
•  Complex network troubleshooting & support
•  Capacity management
•  The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity in accordance with the “Purple” principles
•  The individual must be detailed oriented and possess the desire and ability to work in a collaborative environment, occasionally in a mentorship role with less experienced team members.
•  Ability to perform duties outside of normal business hours as required

Job Knowledge 

Required – IP/Ethernet/SDWAN 

•  Advanced understanding of BGP, IS-IS, IPv6, OSPF and MPLS, Traffic Engineering, QinQ, G.8032, 802.3ad, 802.3ag, Y.1731
•  Advanced understanding of VPN technologies such as L2VPNs (Martini, Kompella), RFC2547, and VPLS.
•  Advanced understanding of advanced network routing protocols (BGP, MP-BGP, OSPF)
•  Advanced understanding in Software Defined Networking (SDN) technologies
•  Advanced knowledge of network security best practices
• SD-WAN/SDN Experience

Desired 

•  Technical certifications in field from Ciena, Juniper, Nokia, or Cisco.
•  Direct experience in Software Defined Networking (SDN) technologies
•  Experience and basic understanding of technologies and protocols used in your less proliferate discipline
•  Scripting and Automation in a JSON environment. Knowledge of bash, python, XML, YANG/NETCONF
•  Ability to work in a UNIX systems environment (BSD, Linux, Solaris, etc.)
•  Experience in working with SASE and other remote technologies
• Versa Network experience

Education/Certifications 

• Bachelor’s degree in Networking, Telecommunications, Computer Science or related field

Experience/Minimum Requirement 

• 4+ years of experience in telecommunications, Networking, IT Security, or related fields
• Experience in a service provider environment and carrier engineering preferred
• 2+ years of experience supporting and implementing SDWAN and/or SASE

Other Skills/Abilities 

•  Experience with the following:  Data: QinQ, G.8032, 802.3ad, 802.3ag, STP, PBT, VPLS, MPLS, Traffic Engineering, BGP, IS-IS, IPv6; Optical: DWDM, SONET, CWDM
• MS Office, Visio, Intermediate PC skills

Organizational Relationship

Reports to: Manager Network Engineering, Sr Manager Network Engineering

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday.  On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

For New York, Colorado, California and Washington residents the hiring range offered for this position is $95,000- $115,000 annually. In addition to salary, employees are eligible for an annual bonus of up to 15% of annual salary and restricted stock. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees will also receive 18 days of paid time off each year and 12 paid holidays throughout the calendar year.