Address
Form of work Looking for a network engineer with Avaya experience of 2-3 years - Avaya UC Operations Specialist Level 2- 3 roles available, need candidates (job requirement is attached)
H1-B ok
Must Haves: Avaya experience. Cisco is a huge plus
Each branch migrating to VPLS, Juniper, etc. Staying with Avaya Voice component. Will be responsible for IP, gateways, re register phones, etc.
24/7 Environment - Must be open to any shift.
Job Title: Unified Communications L2 Operations Analyst
$30/hr W2 + benefits and $5/hr referral fee to you
Duration: 6 Months
Location: Nashville, TN
Specific Responsibilities
• Avaya technical experience a must; Cisco IPT a huge plus
• IPT (Avaya and Cisco) and Legacy support coverage is 24*7,
• 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting, escalation, restoration
• Response, triage and restoration of incidents
• Raise and implement site dispatches for hardware replacement; break-fix changes for faulty equipment, incident troubleshooting & issue resolutions.
• 24x7 Critical Group Lync / MindAlign chat channel monitoring
• Level 1 RADAR secure PBX health check and maintenance.
• ReliaTel and Nectar Alerts validation and Sanity checks
• Daily / weekly processes; i.e. Start of Day preparation, vendor service reviews
• Daily global device health check of IPT infrastructure
• Vendor management (raising incidents and tracking resolution status).
• Vendor management for vendor & carrier related outages.
• Scheduled Reboot of voicemail servers for both IPT & Legacy infrastructure.
• Regional & Global Daily Service Review calls representation.
• Change management for operational, incident, project & break-fix
• Post Incident Review preparation of IPT related incidents & outages
• Voice project support covering migrations, new branch implementations, branch relocation, design changes, inter branch dialing etc. (both on Avaya and Cisco)
• Project management and coordination of project activities.
• Avaya IPT staging, pre-implementation and implementation support of NGCN WMA Branch deployment; to include:
• Review of Communication Manager (CM) configuration of locations; i.e. phone IPs, Network Regions, etc
• Build CM network maps for new IP subnets
• Creation of test extensions
• Activate monitoring for phone registration
• Validation of phone connectivity through new Juniper platform
• Change IP network parameters on Avaya Media Gateways
• Test call scenarios / validation
• Validate carrier data failover to ensure phone registration
• Validate all call functionality
• Appropriate allocation of resources to support 20 branch migration per weekend with staging during week; recognizing any system access limitations.
H1-B ok
Must Haves: Avaya experience. Cisco is a huge plus
Each branch migrating to VPLS, Juniper, etc. Staying with Avaya Voice component. Will be responsible for IP, gateways, re register phones, etc.
24/7 Environment - Must be open to any shift.
Job Title: Unified Communications L2 Operations Analyst
$30/hr W2 + benefits and $5/hr referral fee to you
Duration: 6 Months
Location: Nashville, TN
Specific Responsibilities
• Avaya technical experience a must; Cisco IPT a huge plus
• IPT (Avaya and Cisco) and Legacy support coverage is 24*7,
• 24x7 Monitoring of Voice Infrastructure globally (IPT, BT, NEO, Radar); through incident management, troubleshooting, escalation, restoration
• Response, triage and restoration of incidents
• Raise and implement site dispatches for hardware replacement; break-fix changes for faulty equipment, incident troubleshooting & issue resolutions.
• 24x7 Critical Group Lync / MindAlign chat channel monitoring
• Level 1 RADAR secure PBX health check and maintenance.
• ReliaTel and Nectar Alerts validation and Sanity checks
• Daily / weekly processes; i.e. Start of Day preparation, vendor service reviews
• Daily global device health check of IPT infrastructure
• Vendor management (raising incidents and tracking resolution status).
• Vendor management for vendor & carrier related outages.
• Scheduled Reboot of voicemail servers for both IPT & Legacy infrastructure.
• Regional & Global Daily Service Review calls representation.
• Change management for operational, incident, project & break-fix
• Post Incident Review preparation of IPT related incidents & outages
• Voice project support covering migrations, new branch implementations, branch relocation, design changes, inter branch dialing etc. (both on Avaya and Cisco)
• Project management and coordination of project activities.
• Avaya IPT staging, pre-implementation and implementation support of NGCN WMA Branch deployment; to include:
• Review of Communication Manager (CM) configuration of locations; i.e. phone IPs, Network Regions, etc
• Build CM network maps for new IP subnets
• Creation of test extensions
• Activate monitoring for phone registration
• Validation of phone connectivity through new Juniper platform
• Change IP network parameters on Avaya Media Gateways
• Test call scenarios / validation
• Validate carrier data failover to ensure phone registration
• Validate all call functionality
• Appropriate allocation of resources to support 20 branch migration per weekend with staging during week; recognizing any system access limitations.
