Address
Form of workNetwork Administrator - IT and OT Systems
Non-Union Position
Network Engineering; Portland, Oregon (US-OR)
Hybrid schedule available for Oregon & Washington residents.
Regular FT
Posting # 4757
About Us:
At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.
In addition to environmental stewardship, We’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.
As a Network Administrator for Information Technology (IT) and Operational Technology (OT) systems, you will develop maintenance schedules, deploy software updates, monitor deployments, and remediate incidents for servers and appliances at our various locations. You will complete moves, adds, and changes as well as performing Access Management activities. Attention to detail, the ability to comprehend technical release notes, and creating activity reports is required.
In addition to ensuring the fingerprints of our Core Values are in everything we do, the Network Administrator, is expected to embody the IT&S department’s four cultural pillars…
Accountability & Integrity
We hold ourselves to a high standard and follow through on our commitments. Our transparency, and ability to deliver on our promises make us a trusted and respected business partner.
Customer Focus
We understand our customers’ needs and advocate for them. Our relationship with our customers ensures the technical needs of the business are met.
Growth & Learning
We embrace new technology and skills to better meet the company’s needs. Our passion for new technology keeps us ahead of future opportunities for the business.
Respect
We relate with inclusion, kindness, curiosity, and humility. Respect for differences leads to innovation and collaboration.
- Review operational status and stability of Network infrastructure (including switches, routers, firewalls and relevant appliances) in both IT and OT environments.
- Validation of backup activity status and research all incidents
- Review software patch release notes for compatibility and installation processes.
- Schedule maintenance windows for deployments, following all change management processes.
- Install new / rebuild existing network equipment in accordance with standards and architected designs based on project / operational requirements
- Administers and monitor nodes in Cisco DNA Center
- Validation of network equipment backups
- Participate in on-call rotation for support
- Create reporting as needed and present results to stakeholders.
- Performs general Windows server, Active Directory and GPO administration / configuration / maintenance tasks
- Identity / access management, and user provisioning in Microsoft environments
- Respond quickly and effectively to incidents through troubleshooting server software and hardware issues
- Provide recommendations on system enhancements that will improve reliability and performance of system
- Assist with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs
- Researches, evaluates and recommends software and hardware solutions based on business need & anticipated growth
- Supports Company’s commitment to a culture of safe work practices
Operational Management
- Create knowledge articles to document software patch deployment and remediation tasks.
- Complete emergency (zero day) patch deployments.
- Complete moves, adds, and changes for maintenance collections and deployments.
- Monitor and remediate patching activity across a range of maintenance schedules.
- Manage and ensure effectiveness of our security solutions
- Establish and maintain regular written and in-person communications with the client and organization's executives, decision-makers, stakeholders, department heads, and end users regarding pertinent Patch Management activities.
- Perform routine audits of patching activity to confirm all updates are being applied and reported correctly.
- Participate in routine audits to record patch levels and create reports to meet compliance.
Formal Education & Certification
- College diploma or university degree in the field of computer science and/or 4+ years equivalent work experience.
- The following certifications are highly desired:
- ITIL Foundation
- CCNA
- A+ Network
Knowledge & Experience
- 5+ years, experience managing and configuring enterprise-wide LANs, WANs, WLANs, VLANs, firewalls, etc. Additional years of experience for Level 3 position.
- 2+ years, experience administering tenants Azure or similar public cloud provider
- Solid technical knowledge of Cisco Networking Software (IOS, XE, XR, and NX-OS)
- Hands-on experience troubleshooting hardware such as servers, routers, firewalls, switches, modems, network interface cards, etc.
- Excellent knowledge of current protocols and standards, including TCP/IP, 802.11, EIGRP, BGP, IPSEC.
- Experience with Firewalls, VPN (IPSEC and GRE), route/switch, EIGRP, QoS, DMVPN, and BGP.
- Experience configuring and managing QoS.
- Understanding of orchestration and automation methodologies
- Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
- Experience in a Managed Services environment is a plus.
Personal Attributes
- Good understanding of the organization's goals and objectives.
- Excellent interpersonal, written, and oral communication skills.
- Able to conduct research into Patch Management issues and products as required.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Ability to present ideas in a user-friendly language.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Experience working in a team-oriented, collaborative environment.
- Proficient documentation & technical writing skills.
- Passionate about providing a high quality of service and believes in relentless customer satisfaction.
- Promote a strong work ethic with the ability to meet commitments & deadlines.
- Ability to maintain ownership & independence in a fast-paced high-volume environment.
- Ability to maintain a sense of professionalism & urgency in all customer communications.
Work Conditions
Shifts will include evenings, nights and weekends.
What we offer:
Health & Wellness –
- Rich health insurance benefits with competitive employer contribution
- Free access to an online wellness resources platform
Work Life Balance -
- Up to 23 Vacation Days
- 80 Hours of Sick Time
- 10 paid holidays and 3 floating holidays
- Flexible work arrangements
- 3 weeks paid parental leave
- Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups
- 1500 sq foot exercise facility and secure bike room
Financial -
- Meaningful annual incentive bonus opportunity in addition to base salary
- Competitive 401K company contribution and match
- 15% discount on NW Natural stock through Employee Stock Purchase Program
- Up to $5250 a year in tuition reimbursement
- Wellness incentive program
Discounts -
- 20% off natural gas service
- Up to 30% discount at NW Natural Appliance Center
- TriMet Pass for all HQ employees
- Generous discounts with Verizon & AT&T Wireless
Base salary range:$83,850.00 - $119,450.00 (Level 2) or $104,250.00 - $148,550.00 (Level 3) per year, depending on qualifications
Annual Target Incentive: Level 2, 9.5% target
Level 3, 12.0% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% – 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.
Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.
https://www.nwnatural.com/about-us/the-company/careers
Deadline: 3/12/24
Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations.
All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.
NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341.
NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.
