Network Administrator

QUALIFICATIONS:

• A bachelor’s degree in an appropriate IT-related field is required.
• Technical problem-solving/analysis with the ability to multi-task
• Superior written and oral communication skills
• Project management, with the ability to handle complex technical projects & deliverables
• Strong knowledge of networking fundamentals, Cisco technologies, wireless and telephony
• Knowledge of wide area networking, WAN troubleshooting and network security principles
• Demonstrated knowledge through certifications such as: CCNA, CompTIA Network+, Security+, etc

RESPONSIBLITIES: 

• Assist in planning and managing the integration of systems changes into existing systems and software.
• Liaise with, and provide support to, end users and staff on Information Technology networks and equipment, primarily during 8:00am – 5:00pm support hours.
• Provide on-call technical support outside of normal business hours when needed.
• Work on assigned Help Desk tickets and projects in a timely and courteous manner.
• Record, track, and document the progress of Help Desk tickets from submission until final resolution.
• Complete regular system maintenance including switch, router and firewall upgrades, wide area networking projects and telephony-related maintenance.
• Build relationships with vendor software companies and internal systems staff to complete projects and systems maintenance.
• Create and maintain documentation of certain system, support procedures, and user manuals.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Evaluate results of Information Technology projects, then report and make recommendations based on findings.
• Assist in developing standards and processes to support and facilitate Information Technology projects and initiatives.