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SalaryNational Fleet Support Manager
Location: Greensboro, NC, US, 27409
Position Type: Professional
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Are you someone who has a passion for working in all service and customer satisfaction related activities to ensure ongoing customer loyalty? If yes, please continue to read more to learn about this exciting opportunity within our Uptime and Customer Support organization.
We are excited to announce that we are hiring a National Fleet Support Manager.
This role is to function as the company’s service support representative for selected national accounts, by providing the liaison, coordination, follow-up and technical knowledge to ensure prompt solutions for technical concerns. Will also interact with company personnel in Parts, Service, Reliability, Engineering, and with outside vendors. This position requires representation of the Volvo, Mack and demands a high degree of confidentiality of each brand.
Your responsibilities in this role will include (but not limited to):
- Maintain on ongoing supporting relationship with assigned National Fleet Account.
- Provide technical solutions to customers’ product concerns.
- Ensure the implementation of servicing support programs and Safety Recalls. including service contracts, purchased coverage, preventative maintenance.
- Promote usage of appointed programs such as Asist, Fleet Preferred to drive CEM index.
- Coordinate all activity between sales, parts, and factories to reduce quality concerns and to maintain customer satisfaction.
- Utilize compiled service data and soft products to add value and improve customer profitability.
- Prepare business review data and presentations for other Fleet Service Managers in the group.
- Coordinate with internal reliability groups to monitor emerging issues and informing the Fleet Service Managers and other field representatives, with monthly reporting.
- Participate in paper pilots and vehicle pilot reviews. Make recommendations to vehicle specifications to improve reliability and reduce warranty cost.
- Assist in investigations of complex product problems and provide accurate product reports.
- Ensure the prompt resolution of customer complaints, monitoring assigned fleets Asist portals.
- Schedule and hold monthly review conference calls with assigned accounts.
- Provide technical training for fleet technicians when necessary.
- Maintain good customer relations with existing assigned fleets as well as conquest customers.
- Travel will be required.
Who are you?
Critical Competencies
- Strong oral and written communication skills.
- Change Facilitation
- Ownership/Accountability
- Analytical Skills
- Problem Solving/Decision Making
- Technical/Functional Expertise
- Selling Intangible products
- Negotiation Skills
- External Relationships/Networking
- Bachelor’s degree in engineering or business-related discipline preferred.
- Associate degree in Diesel/Automotive Technology or equivalent experience required.
You will also have experience with the following to be the best candidate:
- Minimum 5 years of automotive industry experience, preferably in a service or maintenance related role
- Minimum 1 year of experience in dealership operations or in a position with direct dealer interface
- 2 years of customer service experience
- Automotive Technology knowledge required
- Strong knowledge of complex truck systems and how to repair them.
- Understanding of retail truck business.
Other Requirements
- Travel will be required – up to 40%
- Candidate will be expected to live close to the Greensboro, NC headquarters.
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
- Competitive base salary
- Company bonus
- Comprehensive health benefits
- 401(K) with company match, as well as additional automatic company contribution
- Culture with a passion for Diversity, Equity, and Inclusion for all
- Aggressive approach to Sustainability
- Flexible work environment
- 5 - 6 weeks of annual vacation
- Global organization with expansive career growth opportunities
- Volvo Group University for professional and personal development
- Workplace health/wellness, and reimbursement programs
- On-campus fitness center and café
Ready for the next move?
The motivation and passion to support our customers set us apart from others that want to be like us. We embrace new ideas and constantly challenge the status quo – innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard – our people make the difference all day every day.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.
Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.
By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.
Job Category: Engineering
Organization: Mack Trucks & Volvo Trucks
Travel Required: Occasional Travel
Requisition ID: 7104
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Do we share the same aspirations?
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
