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Form of workJoin us to help your fellow citizens in need. GDIT has opportunities available for compassionate and caring people to support individuals and families during times of crisis at our National Assistance Center. In this critical support role, you will provide guidance, information, and assistance in an inbound Contact Center environment supporting individuals, families, and businesses that have been impacted by recent events.
Join our team to make an impact supporting your neighbors as they navigate through difficult and challenging situations. Work Helping Others as a Contact Center Agent We are looking to hire Contact Center agents to work in these critical support roles. You must have flexible work hours and be willing to work a variety of shifts.
You will also need access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify). Onsite training will be provided. Training and work associated with this position is performed physically onsite at our facility in Natchitoches, LA.
Employees may be allowed to work remotely upon successful completion of training, including OJT. A Day in the Life of a Contact Center Agent:Impact the lives of others, by providing support to help individuals and familiesFollow call guides to gather, enter and verify information to provide necessary assistance to aid in recoveryAdhere to established customer service and documentation standards necessary to provide the level of support requiredAttend telephone skills and program information training sessions addressing policies, procedures, and the handling of confidential information related to personal information As a well-qualified candidate, YOU are:Compassionate and empathetic with a passion for helping othersA proactive agent for change, with a passion for providing world-class customer serviceEnergetic and enthusiastic with a desire to achieve high levels of successAble to thrive in a high-energy demanding environment that requires a sense of urgencyCurrently living within a reasonable commuting distance (~60 miles) of the worksite (Natchitoches, LA) Required Qualifications To ensure adequate staffing levels and response times, regular and timely attendance related to assigned work schedules including breaks and lunches is REQUIRED.High school diploma or equivalent; ANDAccess to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify)Ability to work remotely (from the comfort of your own home) in a quiet work environment free from distractionFlexible availability and willingness to work any shift as the program operates 24/7Experience working with fax machines, computer software, and telephone technologyOutstanding interpersonal skillsAbility to successfully complete GDIT pre-employment screening (includes a criminal background check and drug test)US CitizenshipLouisiana residency Work environment:Full timeOn-site, remote Opportunities also available in the following locations. Apply ONLY to the location nearest you:Bossier CityNew OrleansBarbourvilleEl Paso - Spanish BilingualEl Paso - New Orleans #GDITDisasterAssistanceJobs #TSSCE
