Contact Center Representative

Up to $300 a month in incentives!

We are currently searching for a Contact Center Representative to join our team at the Goodwood Branch. If this sounds like you, we’d love to chat!

Job Description

• Assists members and potential members with their requests through all channels, determines nature of business, handles requests efficiently and effectively.
• Maintains a working knowledge of all credit union products and services, all online and mobile services including online banking, mobile banking, bill pay services, and remote deposit capture.
• Identifies opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships and educate members on self – service options.
• Resolves and de-escalates problems by clarifying issues, researching, providing appropriate solutions, and/or escalating unresolved issues to management.
• Adheres to First Contact Resolution standards through all channels.
• Ensures the appropriate records are maintained and required reports are prepared.
• Demonstrates the Credit Union’s Core Values (Service, Solutions, Adaptability, Respect and Accountability).

Requirements

• One to three years of similar or related experience.
• A high school diploma or GED.
• Full-time hours of 7:45 am – 4:45 pm, Monday through Friday.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Holiday pay
• Monthly bonus

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)
• Customer Service: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person