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Kastle is the nation's leading provider of Managed Security Services. Our customers depend on us every day and include the who's who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to providing a 'Wow' customer experience and we continually invest in the next big ideas to shape and transform our industry. We are proud to say that our people are the industry's best and we work hard to create a culture that provides a compelling career for talented individuals.
The National Account Manager (NAM) is the external facing point of contact for Kastle clients located throughout the contiguous US states, assigned to the Mid-Atlantic office, but working in a virtual capacity. The NAM is responsible for providing thorough and professional services that consistently exceed the customers' expectations. Specific job responsibilities include: client contact, system design and troubleshooting, client interaction through on-site visits(as needed) and calls, analysis of system functionality, evaluation of client needs and development of recommendations, presentation of client briefings, and the generation and interpretation of reports. In addition, they are the customer's advocate within Kastle and are responsible for ensuring that all aspects of our service are completed.
