National Account Executive

Job Summary:

The National Account Executive (NAE) is a highly motivated professional with at least 5 years of successful experience interfacing directly with larger more complex clients preferably in healthcare, to manage existing PBM clients and at least three years of staff management experience. The position is responsible for the co-development of long-term account strategy for the Clients assigned to the team they support. Working with subject matter experts, the NAE will be responsible for supporting “up sell” and expansion opportunities and communicating these opportunities appropriately to the internal team members to be incorporated into the annual strategic business plan. The NAE will be responsible for supporting their team in client retention, achieving corporate strategic goals relative to client base and overall customer satisfaction, including solving customer issues relative to their contracts and reporting. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required. Additionally, the NAE will be responsible for direct management of the Sr. Client Services Executives (SCSE) and Client Service Executives (CSE) assigned to them along with supporting the management of the coordinators reporting up through the SCSEs. This includes mentoring, providing guidance, training, performance reviews, managing PTO and other such managerial tasks. This position will also provide support to the team through participation in all strategic client VALUE Summary and Strategic Business Plan meetings and other client meetings as required. In addition, this position will participate in Sales finalist meetings and provide Sales support as necessary.

Job Duties Include:

• Manage and support the team of SCSEs, CSEs, SCSCs and CSCs assigned to them
• Support the creation and presentation of data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports
• Provide support and guidance if Performance Guarantees are not met, including how to best to resolve, creating corrective action plans and communicating appropriately to the client
• Manage Clients at a strategic level, including renewals, contract negotiations, new business support, etc.
• Up-sell programs
• Identify and present Client opportunities to improve costs, service and health
• Committee involvement
• Lead or support internal department and corporate projects
• Responsible for reporting team metrics
• Assist with budget management
• Responsible for team members achieving goals: team and personal
• Assist with creating and developing strategic direction for the Client Services team
• Provide on-going formal training to team members
• Manage hiring, on-boarding, and termination processes for their team members
• Travel to Client sites
• Support Sales efforts including traveling to and participating in finalist meetings
• Other duties as assigned/required.

Essential Background Requirements:

• Education: Bachelor's degree in business, marketing, or related area preferred
• Experience:
  • Knowledge of PBM or health care industry required
  • Strategic thinking ability and skills to support preparation of business plans and appropriate execution to accomplish business objectives
  • Ability to work independently and prioritize work to meet client needs and team needs
  • Strong team orientation, commitment to sales and client service and desire to succeed
  • Willingness to travel as needed to meet goals
  • Excellent verbal and written communication, presentation and negotiation skills required
  • PC skills; Microsoft Office, Email, and Internet
  • Ability to manage top level account managers through entry level type resources
  • Valid State Driver’s License and current Automobile Insurance Policy

Key Skills/Competencies:

• Critical thinking/Problem-solving
• Judgment and Decision-making
• Influence and Persuasion
• Negotiation Skills and Conflict Resolution/Management
• Communication Skills (written, verbal/presentation and active listening)
• Teamwork/Collaboration
• Customer-Centric Skills, and ability to understand internal and external customers
• Strategic Thinking/Systems Aptitude Thinking
• Project Management and ability to prioritize continually/multi-task
• Leadership and ability to communicate a compelling vision for the program/products
• Understanding and coping with constant change
• Ability to build and manage relationships
• Ability to lead a team of people
• The ability to consistently interact cooperatively and respectfully with other employees
• Participate in, adhere to, and support compliance program objectives.

Client Services Executive Qualities:

• A great aptitude for learning
• Enjoys and thrives in a fast-paced, ever-changing environment
• Shows leadership skills and the ability to think more strategically
• A passion to mentor and lead a team of people

Physical Requirements:

• Able to travel via plane and car for extended periods of time
• Able to sit for extended periods of time
• Able to focus on subject matter
• Able to carry 25-30 pounds
• Able to do clerical tasks (type, answer phone, etc.)
• Able to speak clearly