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Form of workJob Title: Nail Technician Supervisor
Department: Operations
About the Role:
We are currently seeking a highly motivated Nail Technician Supervisor that will play a critical role in launching our In-Home Service Program. The Nail Technician Supervisor will report to the Senior Director of Operations. The Supervisor will strategize and lead the team to build a robust ecosystem for the In-Home Service Program.
What You'll Do:
- Supervise and lead a team of Nail Technicians to provide the highest quality of foot care
- Engage in feedback loop with Quality Care team and any internal operations to help improve patient quality and access
- Assist with writing policies and procedures for foot care services
- Perform exceptional nail and pedicure services for patients following established guidelines
- Perform exceptional nail grooming, massage and exfoliation, and polish application as requested by patients
- Explain various treatments/services to patients
- Educate patients on nail care, foot care, and preventative care
- Maintain inventory and ensure that all equipment is clean, disinfected, and sanitary on a daily basis
- Collaborate with Quality Care Operation and other internal departments on areas of focus including but not limited to closing gaps in measures, patient health risk stratification and adjustment, health equity, and patient experience optimization
- Collaborate with cross-functional departments such as Strategy & Operations teams, Software Engineering teams, Data Analytics teams, and multiple Health Plan partners
- Accurately document treatment notes and maintain client cards when appropriate
- Attend meetings and professional trainings as necessary
- Display highest level of customer service and safeguard patient experience
- Establish and maintain good rapport with patients
- Report accidents or any other concerns regarding patients’ needs to Director
Qualifications:
- Bilingual - preferably in Chinese (Cantonese/Mandarin), Korean, or Spanish
- A minimum of High School Diploma or General Education Diploma (GED), plus a vocational training or professional Nail Technician course training
- A valid state-appropriate Nail Technician license or certification
- At least 5 years of experience performing a wide variety of nail services
- Customer service experience is a plus
- Strong communication skills
- Proven team-management success
You're great for this role ifyou are:
- Motivated, analytical, curious, and results-driven
- A team player who is able to collaborate with diverse backgrounds
- Passionate about improving health outcomes, health equity, and team development
- Efficient and effective at managing operational processes
- Able to build and manage new programs in a fast-paced environment
Who We Are:
Astrana Health (NASDAQ: ASTH) is a physician-centric, technology-powered healthcare management company. We are building and operating a novel, integrated, value-based healthcare delivery platform to empower our physicians to provide the highest quality of end-to-end care for their patients in a cost-effective manner. Our mission is to combine our clinical experience, best-in-class delivery network, and technological expertise to improve patient outcomes, increase access to healthcare, and make the US healthcare system more efficient.
Our platform currently empowers over 10,000 physicians to provide care for ~1 million patients nationwide. Our rapid growth and unique position at the intersection of all major healthcare stakeholders (payer, provider, and patient) gives us an unparalleled opportunity to combine clinical and technological expertise to improve patient outcomes, increase access to quality healthcare, and reduce the waste in the US healthcare system.
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
Environmental Job Requirements and Working Conditions:
- The home office is located at 1600 Corporate Center Dr., Monterey Park, CA 91754. Technicians must be able to travel to client appointments in San Gabriel Valley and work in-office or remotely at home as needed.
- Technicians must be able to work a flexible schedule, as services may be required during weekends, evenings, and holidays.
- The total compensation target pay range for this role is: $66,560.00 - $70,000.00. The salary range represents our national target range for this role.
- This position requires the following physical abilities: balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.
Additional Information:
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
