Myevolv Help Desk Support Analyst

Remote position but you MUST BE able to work West Coast hours 8-5p pacific

MUST HAVE SOLID EXPERIENCE WITH MYEVOLV SUPPORT TO BE CONSIDERED

Duties:
- Provide Help Desk Support and technical assistance to end-users
- Troubleshoot and resolve hardware, software, and network issues
- Install, configure, and maintain Windows Server operating systems
- Assist with the setup and maintenance of office LAN and VPN connections
- Collaborate with cross-functional teams to address customer service inquiries and ensure timely resolution
- Manage and track support tickets
- Provide support for mobile devices and assist with device setup and configuration
- Conduct training sessions for end-users on various software applications and operating systems

Requirements:
- Bachelor's degree in Computer Science or related field, or equivalent work experience
- Proven experience in IT support or Help Desk role
- Strong knowledge of Windows Server operating systems
- Excellent customer service skills with the ability to communicate technical information to non-technical users
- Familiarity with office productivity software (e.g., Microsoft Office Suite)
- Proficiency in troubleshooting hardware, software, and network issues
- Experience WITH MY EVOLV IS REQUIRED
- Knowledge of mobile device setup and configuration
- Understanding of different operating systems (Windows, macOS, Linux)

We offer competitive compensation packages including benefits such as medical insurance, retirement plans, and paid time off. Join our team of dedicated professionals and contribute to our mission of providing exceptional IT support to our clients.

To apply for this position, please submit your resume along with a cover letter detailing your relevant experience and qualifications.