AddressSweetwater, the nation’s #1 online retailer of pro audio equipment and music instruments is seeking to hire a Service Coordinator to add to our growing Music Store team. This individual will serve as a service expert within the Music Store, and as a liaison to the Sweetwater Service Department by greeting, assessing the needs of, and completing service-related transactions for customers in the Music Store. This would be a full time role Thursday - Monday with Tuesday and Wednesday off.
Job Responsibilities:
- Assisting customers with drop off and pickup of repairs serviced by Guitar Shop and Electronic Repair departments and provide appropriate documentation.
- Facilitates service on items being considered for purchase, items that need service that can be completed in 15 minutes or less for customers waiting in Store, provide documentation, and consult with those customers.
- Facilitate simple repairs on items taken in for trade as well as assist in maintenance of items on display.
Qualifications or Equivalent Experience:
- 3 – 5 years of experience with music tech and music instrument repair
- Ability to assess musical electronic items
- Ability to perform intermediate level guitar repairs
- Customer service skills
- Bachelor’s degree with concentration in music tech, music performance, or music instrument repair preferred
Sweetwater "Ideal" Team-Player:
- WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
- Get Things Done - Great work ethic and moves with a sense of urgency
- Obsesses over the Details – committed to paying attention to the details
- Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
- Develops the Future – committed to pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey
We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!
Sweetwater’s culture is built upon celebrating the creative creation of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work as we respect, learn, and grow from each team member’s unique perspective and experience. We have welcomed thousands of employees and their families from all over the world, and we invite you to discover why we consider a career at Sweetwater the full-time dream.
