Music Company Customer Service Representataive

Are you a Customer Service professional with a passion for assisting music students, parents of music students, and music industry businesses?

Do you love the idea of working with a company that strives to bring a participating musical experience to our leaders of tomorrow?

If so, then join the NEMC team of dedicated Customer Service Representatives who provide support to a nationwide network of music dealers and customers while enjoying outstanding company benefits and the opportunity for a partial work-from-home arrangement.

NEMC, a 60+ year old family-oriented school music dealer is looking for a Music Company Customer Service Representative.

Title: Customer Service Representative

Department: Affiliate Rental Department

Job Location: Piscataway, New Jersey & Potential for 2 Days/Week Remote after Training

Position Summary

Customer service position serving NEMC’s nationwide network of band and orchestra musical instrument dealers, schools, and rental customers. Provides telephone, online, and online chat sales and support; resolves customer issues; performs general office tasks. This is a 37.5 hours per week full-time position with the potential for a maximum of 2 days per week working remotely.

Essential Duties and Responsibilities

Major responsibilities of the position are listed below. Other duties, assignments, and specific projects may be assigned at the discretion of management.

· Provide Customer Service support to rental program customers. Resolve customer rental account questions; resolve customer issues; assist customers in the use of NEMC’s online system; train affiliated dealers in the use of proprietary online applications.

· Support and enhance NEMC’s business relationships with dealers, schools, and rental customers.

· Perform data entry tasks associated with new customer orders and affiliated dealer transactions.

· Engage in simultaneous phone and chat sessions with customers.

· Perform general office functions.

Education and Experience

• Applies a background equivalent to a High school diploma.

Skills and Abilities

The requirements listed below are representative of the knowledge, skill, and ability required:

· Excellent oral and written communication skills, including excellent telephone skills.

· Ability to become proficient in the use of NEMC’s proprietary online rental system.

· Ability to learn product specifications and details and accurately communicate product information to prospective customers.

· Ability to establish customer relationships, engage customers in sales opportunities, and close sales with customers that are not met in person.

· Ability to deal with all types of customers and different types of situations and resolve situations in a professional manner.

· Ability to handle change and shifting priorities and adjust to varying schedules.

· Musical instrument knowledge preferred, but not required.

· Sales experience preferred, but not required.

Physical Demand & Work Effort

• Constant mental and/or visual attention; the flow of work requires focused attention.
• The job is typically performed under comfortable working conditions.
• Compliance with company attendance standards.

Other

• FLSA Status: Non-Exempt. Full Time (37.5 Hours Per Week)
• Benefits:
• Employee Life Insurance (Paid 100% by Company)
• Employee Death and Dismemberment Insurance (Paid 100% by Company)
• EAP (Employee Assistance Program) (Paid 100% by Company)
• Employee Travel Assistance Program (Paid 100% by Company)
• Paid Vacation Time
• Paid Sick Time
• Paid Company Holidays
• 401(k)
• Eligibility for Health Insurance
• Eligibility for Dental Insurance
• Eligibility for Vision Insurance
• Supplemental Long Term Disability Insurance
• Supplemental Life Insurance for an employee and employee’s spouse and children
• FSA (Flexible Spending Account)
• Direct Deposit
• Employee Discount

· A flexible office and work-from-home schedule (up to a maximum of 2 days per week) may be available following full training and a probationary period.

• Employees supervised: None

· Required Professional Licenses: None

· Required: Acceptable background check

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Piscataway, NJ 08854: Relocate before starting work (Required)

Work Location: Hybrid remote in Piscataway, NJ 08854