Multi-Unit Store Manager

SUMMARY

This position covers 2 worksite locations. Working independently, the Store Leader directly influences the performance of everyone who interacts with guests and supports the store environment. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader ensures best-in-class guest service experiences for all of GameStop’s guests. The Store Leader makes discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes of a GameStop store. This position supervises at least one Assistant Store Leader and five or more Guest Advisors and Senior Guest Advisors, which may vary based upon store size, location, and expected sales volume.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

·Provide best-in- class guest service: promptly greet guests, respond to and handle guest concerns quickly, effectively and courteously; align guest needs with GameStop product and benefit solutions; recommend additional items as appropriate; and ensure every guest is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class guest service

·Support the total shopping environment, including visual and operational elements, and the guest relationships that lead to sales and repeat business

·Recruit, hire, assess, develop, and retain people committed to outstanding guest service

·Schedule store associates to achieve optimum guest service levels, and delegate store tasks to ensure proper completion in an environment that puts the guest first

·Provide timely and appropriate feedback to all store associates concerning performance, including daily coaching, conducting performance coaching discussions as appropriate, and writing and presenting annual performance appraisals

·Communicate clearly and regularly with store associates, other Store Leaders, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan

·Protect company assets through effective inventory control and loss prevention practices

· Lead store associates in meeting sales, profit and shrink goals

·Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order

·Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system

·Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Leader and Regional Loss Prevention Leader

· Ensure the sales floor is attended by a supervisor at all times, and the store always has a supervisory employee present

·Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines

·Ensure all Affirmative Action Program initiatives including proper completion of additional paperwork, document retention, and employment procedures and practices are adhered (*applies only to positions at a military base store)

· Form professional partnerships with appropriate military personnel on assigned military base including the Supply Base Leader (SBM). (*applies only to positions at a military base store)

RELATED COMPETENCIES

· Building a Successful Team – Uses appropriate methods and a flexible and interpersonal style to help build a cohesive team; facilitates the completion of team goals

· Building Guest Loyalty – Effectively meets guest needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty

·Coaching – Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem

·Driving for Results - Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

· Work Standards – Sets high standards for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence rather than having standards imposedResponsibilities:
- Oversee the daily operations of the unit, ensuring efficient and effective functioning
- Manage inventory and stock levels, ensuring adequate supply of necessary items
- Implement and enforce organizational policies and procedures
- Provide excellent customer service, including phone etiquette and addressing customer inquiries or concerns
- Perform administrative tasks such as data entry, filing, and record keeping
- Utilize math skills to calculate inventory levels, sales figures, and financial reports
- Demonstrate strong time management skills to prioritize tasks and meet deadlines

Experience:
- Previous experience in a managerial or supervisory role preferred
- Familiarity with inventory management systems and procedures
- Strong organizational and leadership skills
- Excellent communication and interpersonal abilities
- Proficient in basic math calculations
- Ability to multitask and work in a fast-paced environment

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

Job Type: Full-time

Pay: $39,000.00 - $48,000.00 per year

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend

Experience:

• Customer service/leadership: 2 years (Required)

Work Location: In person