Address
Salary
At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.
Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
Job Description
About the Role:
As a Multi Area Security Manager in the Security function, you are responsible for supporting the Sales & Profit in your Areas by setting a security plan to deliver the Best Customer Experience in line with your Area’s goals and Country Security focuses.
Acting as a leader with a strong knowledge-based approach, you support the stores and Area Teams to enable the Best Teams from a security perspective based on results, values, and leadership.
You support the Areas by effectively and efficiently ensuring the delivery (with the lowest possible long-term cost) of Security Services and Green Standard achievements for the H&M Group. You work in accordance with legal requirements and H&M Global standards, policies, and procedures to meet the expectations of customers and colleagues for all brands. You analyze facts that lead to a risk-based approach to losses and cost.
This hybrid/field role reports into the Security Manager for either Sales Market North USA & CA or Sales Market South USA & PR and is based out of one of the following cities:
North USA & CA: NJSO or NYC, Chicago (IL), Maryland or Washington DC, Seattle (WA)
South USA & PR: Houston (TX), Miami (FL), Los Angeles (CA), San Francisco (CA).
A Day in the Life:
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
People and Teams
Act as a leader with a strong knowledge-based approach, you empower the Store and Area Teams to raise risk awareness
You build a better performing customer centric organization that makes risk-based decisions
You work with talent and development based on results, values, and leadership to have the right people in the right place with the right competences
Communicate clearly and in an inspiring way about business performance and goals.
Partnership with Area Sales Managers & Area Teams to secure & promote a health and safety culture in stores.
Support Area Human Resources & Store Management Teams to monitor the completion of all Health, Safety and Security related trainings in H&M’s Learning Management Systems
Educate Area Teams on all security aspects and promote a positive feedback culture.
Educate leadership throughout our offices and stores on H&M Group Code of Ethics
Partnership with Area Human Resources and Area Sales Managers to identify, develop and manage future security talent through succession planning.
Supports with coordinating and managing local crisis situations when they arise.
Establish cross functional collaboration with the different functions at Area level and organize quarterly meetings with each.
Establish relationships with external stakeholders, including but not limited to law enforcement and mall security.
Planning:
You have a clear and aligned definition of the Security Scope of work based on the Green Standards audit model
You have clear and aligned requirements and processes in the project management scope with all stake holders
You have budgets based on requirements, risks and long-term plans
Ensure Security operations according to the H&M Global Security Strategy and the agreed Service Scope for all brands.
Assists with planning, training & implementation of special projects (Security Training, Store openings, Inventory, IT, etc.)
Setting strategic plans to achieve H&M Security goals based on relevant KPI’s.
In partnership with the Security Project Manager ensure clear timelines and plans for executing projects (new store/rebuild/closures) with all stakeholders within the project management scope for all brands.
Responsible for handling all Guard and Detective invoices.
Profit:
You work actively with cost follow up including forecast and investment costs
You minimize risk to the company by achieving and executing all Green Standards
You identify well performing stores, capture best practices and share experience from existing stores within the Security Team and with our Stakeholders
You work actively with the loss prevention strategy in every business unit to minimize shrink
Overview of cost performance for responsible areas, including actual, budget, forecast and last year.
Responsible for adjusting when needed, improvement plans to meet forecast and budget.
Responsible for providing feedback on our external service providers for quarterly vendor reviews.
Identify opportunities within Workers Comp and General Liability, taking cross functional collaboration with appropriate stakeholders to minimize accidents.
Identify opportunities within security reports and collaborate cross functionally to maximize profit and minimize loss.
Strategic Loss Prevention Strategy for all stores with quarterly follow up to minimize shrink and increase stock accuracy.
Responsible to identify and resolve dishonest activity via loss prevention H&M approved portals, conduct investigation in partnership with sales Market Employee Relations and Area Human Resources
Manages all risk related situations in assigned stores inclusive of store accidents, customer conflict, unproductive shoplifting incidents and disruptive customers.
By utilizing available resources and partnering with Investigators, identify and analyze external theft trends.
Additional Accountabilities:
Responsible for having working knowledge of areas budget and partnering with Sales Market Security Manager and Security Function Controller. Overview of approximately 100 H&M Group properties (stores, offices, split points).
Qualifications
Who You Are:
Bachelor’s degree preferably in a safety related field, or equivalent working experience
Minimum of 2 years as an H&M Store Manager or comparable external experience
Proficient in Microsoft Office
Strong professional maturity and the ability to deal with sensitive and confidential information.
Experience leading and managing a team.
Knowledge of OSHA regulations
Strong communication, teamwork, analysis, judgment, and customer focus skills
Ability to identify internal and external risk, implement mitigation routines and analyze accident data for potential safety concerns.
Strong cognitive skills including problem analysis, decision making and strong quantitative analysis.
Excellent communication skills, ability to articulate information in all formats.
Wicklander and Zulawski interview and interrogation techniques
On call for all store incidents, nights, weekends (Break-ins, weather, alarms, civil unrest activities, etc.)
Valid Driver’s license
Required domestic travel up to 65% of time.
Additional Information
Why You’ll Love Working at H&M :
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
We are an inclusive company where you’re encouraged to be yourself at work
You will have access to a large global talent community, where career growth and aspirations have no limits
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS
Compensation: salary range is $85,693-$103,290 annually**
- This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
EEOC Code: PRO
