Who We Are……
At MPI, you will be part of a fast-paced, collaborative, start-up where you can see, firsthand, how your work translates into positive results.
Location
Directly reports to
The Industrial Inside Representative provides world-class customer support to both internal and external customers while maintaining complete awareness of all matters affecting a defined region of customers. The Inside Service Representative follows all internal policies and procedures to help meet company goals for revenue growth and profitability.
In this role you will:
- Communicate directly with customers and outside sale representatives via phone and email to represent the company and obtain orders.
- Advise customers of availability, price, and terms in line with standard parameters.
- Specification review for applicable products.
- Provide accurate estimates/quotations based on customer’s RFQ.
- Coordinate with other departments and divisions to quote lead times and delivery dates for products that are not in stock.
- Accurately process all customer requests including orders (received via phone, fax, or electronically from Manufacturers reps, distributors, OEM’s & internal sales personnel), Return Material Authorizations and credit requests in the appropriate database.
- Follow up as necessary with other departments (e.g. Operations, Purchasing, Shipping & Finance) to ensure delivery dates are met, and proactively communicates delayed shipments to customers.
- Resolve problems with shipments or invoicing. Issues Return Goods Authorizations and enter replacement orders as necessary Raise the appropriate quality notifications to ensure the root cause of issues are addressed. Coordinates with production, engineering, and accounting departments for the processing of credits, warehouse releases, and returned materials authorization.Responsible for ensuring issues are escalated to managers for prompt investigation and action as required
- Bachelor’s degree from an accredited institution, or equivalent experience
- Experience working in a mechanical or industrial related industry
- Good mechanical aptitude to understand product applications at the end-user level
- Proficient in Microsoft Office applications (particularly Outlook, Word, & Excel)
- Strong interpersonal and communication skills, and the ability to effectively interact with customers, subordinates, and other members of management via the phone, e-mail, and other written and verbal communication mediums
- Must be able to maintain a positive attitude under stress
- Microsoft D365 experience preferred
- 3 years Inside Sales or customer service experience
- Experience in the valve market
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same-sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
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