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The NEW Moxy Richmond Downtown is hiring Hotel Front Desk/ Bartenders for our 100-room hotel in downtown Richmond, VA
Moxy boldly breaks the rules of a conventional hotel stay – starting with check-in at the Bar. Communal play spaces and a central bar serves double duty as the front desk, delivering a unique playful experience.
- Starting wage for this position is $15.50-$18.00 per hour plus gratuity **final wage will be based on experience**
- Paid Sick Time
- Paid time off
- Paid volunteer hours Earn money for community service!
- Flexible schedules
- Worldwide Marriott and/or Hilton hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Training and development with opportunities for growth
- Many Supervisory/management roles in 2023 were filled internally through team member promotions!
- Educational and professional certification assistance
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- Teladoc confidential counseling
- Health and fitness monthly reimbursement program
- 401(k) retirement plan
- ZayZoon Early access to your wages ahead of payday
- Everyone Sells Earn money for bringing in business to our properties!
- Referral program for team members
How do I make an impact on my team? Our friendly Hotel Front Desk Agent/Bartender provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
Greet and interact with guests in a warm, friendly, and professional manner.
Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs.
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations.
Work in cooperation with other departments to ensure a positive guest experience.
Use computer system to make reservations, check-in and check-out guests and process payments.
Perform tasks such as answering phones, maintain a cash drawer, operate office equipment.
Ensure safety and security of the property, staff, and guests.
Promotes house drinks and food utilizing suggestive selling skills whenever possible to maximize revenues.
Prepares beverages and food requested by customers or servers according to standard operating procedures.
Has complete knowledge of the menus, including preparation time, approximate portion size and serving procedures.
Follows alcohol awareness training process to monitor guest behavior and guest alcohol consumption.
What does success look like in this role?
Must have at least 1 year of hotel front desk experience or 1 year of Food and Beverage experience
Must be available to work weekends.
Schedules consist of 7am-3pm or 3pm-11/4pm-12am/5pm-1am
Motivated to maintain excellent customer service reputation.
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization, and follow-up abilities
Ability to work effectively and efficiently in a fast-paced setting.
Reliability and honesty
Desire to contribute to a supportive and effective team.
Who is Shamin Hotels?
Shamin Hotels is a hospitality leader with 70 properties, including Hilton, Marriott and IHG hotels. For more than 40 years, Shamin hotels has explored the limitless possibilities of the hospitality industry, grounded in our core values of Teaming Up, Owning It & Passionately Serving.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at shaminhotels.com and join our growing team!
Shamin Hotels is an Equal Opportunity Employer
