Move-In Coordinator

White Horse Village is seeking to add a Move-In Coordinator to our sales team! The Move-In Coordinator is responsible for coordinating the move in process for residents moving to a Residential Living Unit (RLU). The Move-In Coordinator will support the process of RLU residents moving to other RLU’s or Healthcare. In addition, the Move-In Coordinator will assist as needed with tours and will coordinate the unit turn-over process.

White Horse Village is an active senior living community offering a full range of living options and healthcare services. The community intentionally creates opportunities for extraordinary living in a vibrant, diverse community through personal growth, connectedness, and relationships. As a nonprofit organization, White Horse Village reinvests earnings back into the organization to further the mission and vision

Duties:

• Attends every prospect appointment in the sales gallery and presents residence options and available upgrades.
• Coordinates quickly with prospects who have made a reservation to complete the turnover selection form and to identify additional costs for requested upgrades.
• Collect at the time of 10% deposit a separate check for additional upgrades.
• Ensure that from the time of the 10% deposit that the prospect is ready to move-in when the residence is ready or at 90-days.
• Meets with new residents to coordinate move-in as assigned by Director/Manager of Sales.
• Manages the occupancy process from receipt of deposit to move in, continuously promoting the community to that individual.
• Helps facilitate in making the move to their new residence as smooth as possible.
• Prepares closing packets and coordinates all aspects pertaining to scheduling move-ins and developing move-in guide.
• Provides addendum to resident when modifying residential living unit and works with resident to ensure that they have a complete understanding of the upgrade/renovation approval process.
• Communication with future residents regarding notices for projected move in dates.
• Works with Property & Facilities team to ensure housekeeping and completion of living unit as assigned by the Director/Manager of Sales. Keeps all appropriate parties apprised of move-in dates and possible adjustments.
• Communicates with the sales department and new resident to assure residential living units are ready for move-in.
• Meets with existing residential residents when desiring to transition to another living unit on campus (residential or healthcare). Communicates to appropriate team members as necessary.

Qualifications:

• 1-2 years admissions/social services experience preferred
• Previous experience in senior living industry preferred
• Detail orientated
• Has the ability to work multiple projects simulaneously
• Has a team player/ willing to help mentality
• Experience with Excel, Outlook, Word, and ability to learn CRM/ Matrixcare
• Excellent written and verbal communication skills

Job Type: Full-time

Pay: $26.92 - $29.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person