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SalaryOur requirements for applying for this position have changed. Please read this entire job posting!
The position is located at DMV Headquarters in Sacramento.
The Mandatory Actions Unit (MAU) is seeking a candidate who is highly motivated, enthusiastic, and committed to providing quality customer service. Under the direction of a Manager I, DMV, the Motor Vehicle Representative will understand how to apply driver license procedures and policies, and provisions of the California Vehicle Code Book, which apply to the licensing of the driver and sanctioning of the driving privilege. The incumbent will assist with interpretation of Driving Under the Influence laws and mandatory actions; use effective communication skills to respond to inquiries via telephone and written correspondence related to suspensions, restrictions, and reinstatement sanctions and requirements with Field Office, Public, other departmental entities, law enforcement and attorneys; and review and analyze printouts and documents to correct the most complex driver record.
All eligible applicants are encouraged to apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.
The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Salaries are non-negotiable and are subject to the California Department of Human Resources salary rules. Salaries for part-time and/or intermittent appointments may vary. Moving and relocation expenses will not be reimbursed for this position.
To be considered for this job vacancy, all applicants must complete the MVR Questionnaire included in this Job Posting; must indicate their basis of eligibility (list, transfer, reinstate, demote or SROA/Surplus), the Job Control/Code (JC) number and the position number(s) in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” box of the Examination/Employment Application (STD. 678); and must complete and submit all items listed under “Required Application Documents” below by the Final Filing Date.
Employment history information must be submitted on the STD. 678; attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date will result in elimination from the hiring process.
You will find additional information about the job in the Duty Statement.
Working Conditions
Application Instructions
Please submit only one application. We encourage you to apply through your CalCareer account at www.CalCareers.ca.gov. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. An application package may be submitted through an alternative method listed in the "How To Apply" section below.
Do not submit any documents (for example, cover letter, diploma, letter of recommendation, exam results, etc.) with your application other than a State Restriction of Appointment (SROA)/Surplus letter, transcripts if you have college education to apply towards meeting the MVR minimum qualifications, and/or the required written response if identified within this job posting. Any other additional documents will not be accepted. Adding any other additional documents will result in elimination from the hiring process.
Do NOT include ANY confidential information on any documents you submit for a job vacancy. Confidential information that should be excluded or removed includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- MOTOR VEHICLE REPRESENTATIVE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The Department of Motor Vehicles (DMV) is a recognized leader in public service and has existed for over 100 years. The DMV is responsible for registering approximately 36 million vehicles in California, and serving 30 million driver license and identification card holders, collecting over $11 billion in annual revenue. The DMV also maintains and oversees many other functions. The DMV provides quality licensing and MOTOR VEHICLE-related services in its field offices located throughout California and online at www.dmv.ca.gov.
Special Requirements
- The position(s) require(s) a Background Investigation be cleared prior to being hired.
Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.
Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.
If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.
- Foreign Transcript Evaluation (CL-635)
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 2/8/2024Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Supplemental Application -
Motor Vehicle Representative (MVR) Questionnaire - To continue through the hiring process, you must meet the minimum requirements; take the MVR online exam, or have current or prior State civil service employment; and take the MVR Questionnaire located at the link below.
- https://www.surveymonkey.com/r/JC-414202
- Other -A written response to the item listed in the WRITTEN RESPONSE section below, no more than 1 page in length with no less than Arial 12-point font and 1-inch margins, submitted as a separate document.
Benefits
The Department of Motor Vehicles and the State of California offer many benefits to its employees. These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.
- Benefits summary - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx
- Benefits afforded by membership in the California Public Employees’ Retirement System - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx (click on “CalPERS”)
- Benefits and protections provided to public employees by the State Civil Service - https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
- Job descriptions and pay scales - https://www.calhr.ca.gov/employees/Pages/salary-and-benefits.aspx
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Alexander Cardenas
(916) 851-3421
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Office of Civil Rights and Resolution
(916) 657-7553
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Job Application Package Checklist
Contrary to the “How To Apply” and “Alternate Application Process” sections of this job posting, the Job Application Package Checklist is not required. However, applicants must submit all Required Application Documents identified under the “Application Instructions” section by the final filing date.
WRITTEN RESPONSE
- Describe a time you experienced a change you disagreed with. What was the outcome? What helped you reach the outcome?
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
