Mortgage Servicing Specialist II

Univest Financial Corporation (UVSP), has approximately $7.8 billion in assets and $4.3 billion in assets under management (as of September 30, 2023). Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-range of financial solutions for individuals, businesses, municipalities and nonprofit organizations in the Mid-Atlantic Region. In 2022, Univest donated $2.5 million to our communities, and our employees volunteered more than 12,300 hours.

At Univest we invest in the success of our employees and customers. We offer our employees the ability to be their authentic selves, while fostering a culture and an environment that inspires change and inclusivity. Seeking career-focused individuals, looking to bring passion and creativity to drive change. Our employees are encouraged to work collaboratively and embrace innovation to deploy needs based financial solutions in the communities we serve.

We're hiring a Mortgage Servicing Specialist II to join our Team.

Input new mortgage loans to the JH system and verify accurate escrow amounts of new mortgage loans. 

Perform mortgage investor activities, including reporting, remittance, file maintenance, quality control, custodial accounting 

Coordinate quality control of mortgage and escrow documents scanned in Synergy 

Perform daily and monthly loan settlements and reconcilements for FNMA, FHLMC, GNMA and FHLB loans. 

Daily settlements on Escrow general ledger and private mortgage insurance (PMI) general ledger. 

Monitor and maintain Tax Reports received from LERETA Tax Services 

Coordinate and maintain escrow activities and disburse mortgage escrow 

Maintain and disburse payment for quarterly and yearly tax bills. 

Activate PMI for newly boarded loans 

Maintain and disburse monthly payments to PMI companies 

Process requests for the removal of PMI based on regulatory and agency requirements 

Understand and analyze complex escrow issues like handling tax shortages due to increases in homeowners’ insurance and taxes. 

Research payment information with tax authorities when refunds are necessary 

Assist with implementing and completion of the annual escrow analysis process  

Understand and process loan recast requests 

Process the addition and removal of escrow based on investor guidelines 

Respond to telephone and email request for mortgage escrow information for internal and external customers and handle annual escrow analysis statement questions 

Fund mortgages sold to investors via Jack Henry and maintain Excel spreadsheet for reporting purposes 

Support insurance claim process with customer and branch staff inquiries  

Respond to telephone requests for consumer and mortgage loan information for internal and external customers through the telephone hunt group 

Responsible for compliance with laws and regulations that apply to the position, including the Univest Code of Conduct 

Perform additional duties as required 

HOURS:  Monday through Friday, 8 am to 5 pm 

Bachelor’s degree or a minimum of 3 years bank loan operations experience or equivalent required related education and experience 

Excellent customer service, written and verbal communication, and telephone skills 

Understanding of mortgage loan documents and processing (including escrow) 

Ability to read and comprehend loan documents  and translate into appropriate computer servicing system coding 

Ability to work independently and in a team atmosphere, organize, prioritize and enter data quickly and accurately to meet deadlines, including end of month activity 

General understanding of bank accounting practices and loan accounting computations 

Strong knowledge of Freddie Mac/ Fannie Mae, VA, FHA, GNMA and FHLB investor reporting and remittance 

Advanced PC, Word, Excel skills, Ground Control, BlackLine, Jack Henry and Encompass a plus 

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An Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.