Address
Form of workLocationOne Bank Plaza, Wheeling WV
MarketUpper Ohio Valley
Work Hours per Week37.5
Requirements
High school diploma or General Education Degree (GED).
Associates Degree preferred.
Minimum of Two (2) years banking experience.
Minimum of One (1) year of collection experience.
Comprehensive or the ability to learn all applicable state and federal regulations relating to the collection of residential real estate loans including the January 2014 CFPB guidelines preferred.
Job Description
SUMMARY:
Manage the day-to-day collections of a portfolio of residential real estate secured loans. Provide borrower with options that may help avoid a foreclosure. Submit completed modification request packages for decision and assist borrower with follow-up actions as appropriate. Serve as the first point of contact with the borrower throughout the Loss Mitigation process. Maintain a comprehensive knowledge of mortgage loan servicing requirements and regulations including loss mitigation options. Maintain a comprehensive knowledge of applicable state and federal regulations relating to collections and ensure that the Bank’s policies and procedures are compliant with the same. Ensure adherence to stated timelines throughout the collection and loss mitigation process to ensure CFPB compliance.
LOCATION:
This position is hybrid. The employee is split between remote and office work on a formalized schedule. Consideration for location will be Wheeling, WV, New Albany, IN, or Ellwood City, PA.
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.
INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
Ability to accurately follow instructions on a variety of subjects.
Must be able to manage time effectively.
Must be willing to work as part of a team.
Ability to maintain confidentiality.
Ability to accurately handle work detail.
Ability to work in a high pressure fast paced work environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Initiate outbound and receive inbound phone calls relating to the collection of delinquent accounts.
Reduce delinquency, prevent foreclosure, and minimize charge offs/charge downs on accounts assigned to your work queue through department business system (CARM Pro).
Determine reason for non-payment.
Skip Trace on accounts to locate customers for which you have not established phone contact to verify phone number, address, place of employment for the maker and co-maker(s) on the account.
Review all Bank systems as needed (FIS Intellect, Image Centre, etc.) to determine the scope of the customer relationships as well as facilitate in the collection of the account.
Prepare letters and correspondence to customers while maintaining compliance with CFPB requirements.
Negotiate payment arrangement with borrower(s).
Maintain detailed tracking log on all accounts as you work through the collection and loss mitigation process.
Process GL and Payment Tickets as applicable when payment is received.
Assist borrowers in understanding options available to avoid foreclosure including Short Sale, Deed in Lieu of Foreclosure, Forbearance Options and Modification.
Provide borrower with information about Loss Mitigation options available and actions borrower must take to be evaluated for those options as well as applicable Loss Mitigation deadlines.
Provide status updates on any Loss Mitigation application and the circumstances under which the Bank may refer a loan for foreclosure.
Review Loan Modification packet and supporting documents to determine if information is complete and assist borrower with follow-up as appropriate.
Submit completed Loss Mitigation packages for approval.
Adhere to stated timelines throughout the collection and Loss Mitigation process.
Verify “Proof of Insurance” for collateralized loans as needed.
Order appraisals when appropriate.
Analyze Loan/collateral file to make recommendation for appropriate action.
Review personal credit and asset reports to make recommendations as to appropriate strategy.
Organize and prepare files to be referred for foreclosure.
Make appropriate file notations for all correspondence and any other events to CARM Pro system.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
MS Office, including Word, Excel and Outlook.
Knowledge and ability to use FIS Intellect and CARM Pro Collection System preferred.
