Mortgage Loan Originator

Job Summary
The Mortgage Loan Originator (MLO) originates home loans, counsel's customers in mortgage financing, provides appropriate disclosures, and develops mortgage referral sources. This position will be located in Birmingham, AL.
Primary and Essential Functions

• Leads and supports Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance.
• Meet with applicants to obtain information for loan applications and to answer questions about the process.
• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Obtain and compile copies of loan applicants' credit histories, financial statements, and other applicable financial information to determine eligibility for loan approval.
• Review and update credit and loan files.
• Review loan agreements/sales contacts to ensure that they are complete and accurate according to policy.
• Handle customer complaints and take appropriate action to resolve them.
• Confer with underwriters/processors to aid in resolving mortgage application problems.
• Negotiate payment arrangements with customers who have delinquent loans.
• Market credit union products to individuals and firms, promoting credit union services that may meet customers' needs.
• Required to meet minimum quarterly/annual production goals. The goals will be set annually and will be at the beginning of each year and reiterated monthly. If the goals are not met, MLO may be subject to disciplinary action.

Secondary Functions

• Perform general administrative duties such as attending meetings, report production, etc.
• Work with other departments when needed on projects related to the mission of HOPE.
• Represent HOPE at functions.
• Develop and maintain referral sources.

Competencies / Skills

• Working knowledge of Microsoft Office products including Word, Excel, Access
• Working knowledge of Calyx Point
• Ability to read and interpret documents, write routine reports and correspondence
• Ability to communicate with closing agents, correspondent lenders and other staff
• Ability to use full functions of calculator
• Ability to compute rate, ratio, percent, and interpret data
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Excellent customer service and verbal communication skills
• Ability to relate well with customers and business affiliates

Desired Qualifications

• Bachelor's degree in relevant field
• One to three years of mortgage experience (secondary lending)
• Knowledge of secondary lending, including FHA, VA and conventional loans
• Knowledge of compliance requirements and regulations
• Familiarity with Calyx, Desk Top Underwriting and/or Loan Prospector

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)