Address
Form of workJob Description
Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team!
BASIC RESPONSIBILITIES
Supervises a team of collectors who limit collection portfolio losses and delinquencies. Evaluates delinquent loans and determines foreclosure status. Oversees collection procedures to ensure compliance with all policies and procedures both in house Mortgage Collections and servicing of the secondary market mortgages (GECU sells to Fannie Mae, Freddie Mac and FHA.)
TYPICAL DUTIES
Supervises the functions dealing with delinquent control, repossessions, charge offs, bankrupt loans, foreclosures, GSE servicing and assists credit union employees with difficult situations related to Collections.
Assists the Collections Manager and AVP with the day-to-day operations of the collection process.
Supervises the Mortgage Collector staff with experience with the secondary mortgage market and bankruptcy
Assists in developing strategies to limit foreclosures and repossessions, etc.
Assists in ensuring that project/department milestones/goals are met and adhering to approved budgets
May assist the Collections Manager and Assistant Vice President - Collections with supervision and the daily operations of the Collections department.
Has thorough knowledge of the GSE processes and compliance need to service these accounts
Approves/denies all loans recommended for charge off up to $30K
Approves/denies all auto loans recommended for repossession and/or inspection
Approves foreclosures
Evaluates delinquent mortgage loans and determines foreclosure status
Evaluates the cost benefit for liquidating real estate assets
Coaches and trains Collections employees with all activities, products, to include all collection processes.
Monitors and prepares schedules, clock in reports, employee productivity, and numerous reports on delinquency.
Plans, develops and implements new and more efficient procedures and systems to improve productivity and reduce delinquency with emphasis on mortgage delinquency.
Maintains business partnerships with 3rd parties related to foreclosures, attorneys, GSEs representative and PMI vendors
Daily supervision of department function to include but not limited to: call volume, queue management, loan production, etc.
Evaluates loan application including loan workouts, mortgage modifications and extensions/due date changes and approval or disapproval of such applications.
Evaluates and reviews the performance of employees, and prepares and administers performance appraisals.
Administers regular coaching sessions with Collection employees and provides performance updates.
Provides reports to management with recommendations for improvement and referrals of complex accounts
Monitors quality of department calls and ensures that calls meet member service expectations.
Ensures timely review of employee performance, makes recommendations for appropriate action, and makes or concurs in promotion recommendations.
Recommends hiring or terminating an employee's employment.
Exercises judgment, patience and understanding and has an aptitude for dealing with people regarding their financial difficulties.
Ensures compliance with GSE current announcements and changes.
Ensure compliance on a day to day basis within the areas of your responsibility and ensure that employees will receive the necessary training to comply with applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC), which apply specifically to their job.
Other duties as may be assigned or required in connection with the general operation of the credit union.
Requirements
CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS
Knowledge of various departments in the credit union.
Clear knowledge of the Texas Collection Practices Act and the Fair Credit Reporting Act.
Knowledge of bankruptcy laws and repossession laws.
Extensive knowledge of secondary market collection servicing requirements and processes.
Extensive knowledge of the loan and collection policies/procedures of all credit union loans.
Working knowledge of Collections Software to include Akcelerant, CMS (Call Monitoring System), TLO, ADP Workforce, Virtual Observer, Carfax, Manheim, Insurtrak, SWBC, Performance Pro, Tranzact, Accurint, Springboard, Credit Reporting Agencies, GSE websites.
Exercises good judgment and displays patience and understand with members and employees.
Ability to coach collection staff to enhance their professional development.
Ability to develop efficiencies that support the collections staff.
Good clerical skills, working knowledge of PC and PC applications, typewriter and 10-key.
Bachelor's degree or equivalent preferred with three (3) years similar or related supervisory experience.
Requires sitting the majority of the day, lifting up to 20 pounds occasionally, bending, squatting and knelling frequently, twisting, reaching above and below shoulder level continuously.
PRIMARY RESPONSIBILITY
Providing quality service is the primary responsibility of this position. Quality service means treating members and coworkers with respect and courtesy at all levels whether in person or by telephone as outlined in the Employee Handbook.
Required Availability: Monday- Friday: 8:00 a.m.- 5:30 p.m.
Saturday: 8:00 a.m.- 12:15 p.m.
ROTATING SCHEDULE DURING THESE HOURS TO MEET DEPARTMENT AND MEMBERSHIP NEEDS.
This application is valid for 12 months. After that date, unless otherwise notified, please understand that your status as an applicant will end. You may re-apply for employment in the future by completing a new application.
All correspondence regarding the processing of the application will be sent via e-mail to the address provided on the application. Please ensure spam filters are set accordingly to prevent e-mails from going to the Junk Mail/Spam folder.
Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team!
BASIC RESPONSIBILITIES
Supervises a team of collectors who limit collection portfolio losses and delinquencies. Evaluates delinquent loans and determines foreclosure status. Oversees collection procedures to ensure compliance with all policies and procedures both in house Mortgage Collections and servicing of the secondary market mortgages (GECU sells to Fannie Mae, Freddie Mac and FHA.)
TYPICAL DUTIES
Supervises the functions dealing with delinquent control, repossessions, charge offs, bankrupt loans, foreclosures, GSE servicing and assists credit union employees with difficult situations related to Collections.
Assists the Collections Manager and AVP with the day-to-day operations of the collection process.
Supervises the Mortgage Collector staff with experience with the secondary mortgage market and bankruptcy
Assists in developing strategies to limit foreclosures and repossessions, etc.
Assists in ensuring that project/department milestones/goals are met and adhering to approved budgets
May assist the Collections Manager and Assistant Vice President - Collections with supervision and the daily operations of the Collections department.
Has thorough knowledge of the GSE processes and compliance need to service these accounts
Approves/denies all loans recommended for charge off up to $30K
Approves/denies all auto loans recommended for repossession and/or inspection
Approves foreclosures
Evaluates delinquent mortgage loans and determines foreclosure status
Evaluates the cost benefit for liquidating real estate assets
Coaches and trains Collections employees with all activities, products, to include all collection processes.
Monitors and prepares schedules, clock in reports, employee productivity, and numerous reports on delinquency.
Plans, develops and implements new and more efficient procedures and systems to improve productivity and reduce delinquency with emphasis on mortgage delinquency.
Maintains business partnerships with 3rd parties related to foreclosures, attorneys, GSEs representative and PMI vendors
Daily supervision of department function to include but not limited to: call volume, queue management, loan production, etc.
Evaluates loan application including loan workouts, mortgage modifications and extensions/due date changes and approval or disapproval of such applications.
Evaluates and reviews the performance of employees, and prepares and administers performance appraisals.
Administers regular coaching sessions with Collection employees and provides performance updates.
Provides reports to management with recommendations for improvement and referrals of complex accounts
Monitors quality of department calls and ensures that calls meet member service expectations.
Ensures timely review of employee performance, makes recommendations for appropriate action, and makes or concurs in promotion recommendations.
Recommends hiring or terminating an employee's employment.
Exercises judgment, patience and understanding and has an aptitude for dealing with people regarding their financial difficulties.
Ensures compliance with GSE current announcements and changes.
Ensure compliance on a day to day basis within the areas of your responsibility and ensure that employees will receive the necessary training to comply with applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC), which apply specifically to their job.
Other duties as may be assigned or required in connection with the general operation of the credit union.
Requirements
CRITICAL KNOWLEDGE, SKILL AND EDUCATIONAL REQUIREMENTS
Knowledge of various departments in the credit union.
Clear knowledge of the Texas Collection Practices Act and the Fair Credit Reporting Act.
Knowledge of bankruptcy laws and repossession laws.
Extensive knowledge of secondary market collection servicing requirements and processes.
Extensive knowledge of the loan and collection policies/procedures of all credit union loans.
Working knowledge of Collections Software to include Akcelerant, CMS (Call Monitoring System), TLO, ADP Workforce, Virtual Observer, Carfax, Manheim, Insurtrak, SWBC, Performance Pro, Tranzact, Accurint, Springboard, Credit Reporting Agencies, GSE websites.
Exercises good judgment and displays patience and understand with members and employees.
Ability to coach collection staff to enhance their professional development.
Ability to develop efficiencies that support the collections staff.
Good clerical skills, working knowledge of PC and PC applications, typewriter and 10-key.
Bachelor's degree or equivalent preferred with three (3) years similar or related supervisory experience.
Requires sitting the majority of the day, lifting up to 20 pounds occasionally, bending, squatting and knelling frequently, twisting, reaching above and below shoulder level continuously.
PRIMARY RESPONSIBILITY
Providing quality service is the primary responsibility of this position. Quality service means treating members and coworkers with respect and courtesy at all levels whether in person or by telephone as outlined in the Employee Handbook.
Required Availability: Monday- Friday: 8:00 a.m.- 5:30 p.m.
Saturday: 8:00 a.m.- 12:15 p.m.
ROTATING SCHEDULE DURING THESE HOURS TO MEET DEPARTMENT AND MEMBERSHIP NEEDS.
This application is valid for 12 months. After that date, unless otherwise notified, please understand that your status as an applicant will end. You may re-apply for employment in the future by completing a new application.
All correspondence regarding the processing of the application will be sent via e-mail to the address provided on the application. Please ensure spam filters are set accordingly to prevent e-mails from going to the Junk Mail/Spam folder.
