Mobility Tech

Mobility Device IT Support Technician

We are looking for someone to join our team! This is a great opportunity to join a a dynamic team. This individual need 6month plus cell phone mobility experience.

Top Skills' Details

1. Mobile Troubleshooting

2. Microsoft Suite knowledge (education or experience)

3. Experience working with vendors

Job Duties

Complete request for Mobile devices in ticking systems like Clarify and Service Now Process, Clarify and Service Now.

Ensure proper device assignment based on company guidance.

Document all transactions, device information and update systems accordingly.

Complete 100% of tickets assigned in queue before 5pm.

Inputting inventory data into Access Database for maintaining organized records and reporting.

Assist in packing and shipping inventory as requested.

Creates inventory reports.

Perform soft wipes of devices, physical cleaning of device, quality checks and enter devices back into inventory for re-deployment of devices.

Following the instructions of the Inventory Manager / Supervisor.

Be available to customers, team members, and other departments of the organization via email, desk phone and instant messaging while on duty.

Maintain proper levels of stock (iPads, phones, etc.) Ensure devices ship on time,

Working with vendors (AT&T and Verizon) for new lines of service and modify existing wireless lines.

Creates documentation if requested

Record all support activities for proper measurement of work performed.

Track inventory, including manual cycle counts if needed

Provide expertise on support services when requested by peers and clients.

Resolve calls that have been escalated in the Call Tracking system; assume primary responsibility for client’s Mobility support

Skillsets:

Must enjoy solving a wide variety of problems on a continual basis.

Skills and experiences with the use of technology in a business environment, including exposure to Service Desk Support.

Experience with customer service functions in mobile services; demonstrated exceptional organizational skills ability to ascertain the criticality of incoming requests.

Fundamental understanding of Outlook and Office Applications.

Ability to translate technical terms into non-technical language; understanding of computer terms and acronyms; Must be able to follow departmental processes and procedures.

Ability to follow and document resolutions using knowledge Management tools.

Effective time management skills.

Ability to work independently and within team environment.

Strong communication and organizational skills.

Ability to coordinate with other departments within the organization.

Strong self-starter and self-motivation.

Must be dependable.

Requirements:

Excellent customer service, interpersonal, organizational and communication skills

Associates Degree in Computer Science or related discipline

At least two but typically four or more years of experience in computer support

Previous inventory experience

Microsoft excel

Previous experience inputting inventory into access database for maintaining and organizing records and reporting

Microsoft access experience - reporting

Ability to work in a fast paced changing environment

Carrier experience with AT&T and Verizon

MobileIron or MDM Solutions (Mobile Device Management tool)

MDSL or Similar TEM solutions (telecom Expense management)

May lift up to 50 pounds working in warehouse inventory - MUST

Ability to working a fast paced environment and able to multi task

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.