It Helpdesk Technician

Position will be a hybrid role with in office and remote work.

WHAT YOU WILL DO

• Provide front line support for end-users, answering inquiries and troubleshooting technical problems.
• Follow ITIL incident management principles to receive, prioritize, and resolve incidents in a timely manner.
• Ensure all incidents are accurately logged, tracked, and documented using our JIRA Service Management portal.
• Provide timely and regular updates to end-users on the progress of their incidents and ensure they are satisfied with the outcome.
• Install, operate, troubleshoot, and maintain computer equipment and software applications.
• Install, test, and configure new workstations.
• Contribute to the creation and maintenance of the IT knowledge base, ensuring it is accurate and up to date.
• Participate in continual learning and complete one technical certification per year at PalAmerican’s expense to enhance your knowledge and skills.

YOU’RE A GREAT FIT IF YOU:

• 1 year experience in an IT support role
• Diploma or higher in Information Technology or equivalent is an asset
• CompTIA A+ certification is an asset
• Experience in building/modifying personal computers
• Experience working with any of the following:
  • Windows 10/11, Windows Server 2012 or higher
  • JIRA Service Management/Confluence
  • Azure Active Directory (Hybrid)
  • Provisioning of Communication Devices
  • Microsoft Intune
  • Administration of Office365
  • Administration of MITEL or Microsoft TEAMS Phones

PALAMERICAN OFFERS YOU

• Competitive wages
• Promotion from within
• Company-paid training
• Benefits & Employee recognition programs
• Pay Advances

PalAmerican is a growing security company, operating in over 16 states! We specialize in providing security solutions for healthcare, commercial, industrial, educational, and government facilities. Our dedicated management team is comprised of security professionals who have years of experience in the field – many of whom started as Security Officers!

We want you on our team. Apply today and build your career with one of America’s fastest growing and most reputable security company!

LET’S GET STARTED!

PalAmerican Security is looking for an IT Helpdesk Technician to help support approximately 18,000 employees across the US and Canada. As an IT Helpdesk Technician, you will be providing exceptional customer service while resolving technical issues for end-users. You will be responsible for front-line response to requests for support, prioritizing them, and ensuring they are resolved in a timely manner. At PalAmerican we have an award-winning culture that believes in promoting from within, respecting people and their differences, providing high quality service, and always having fun. If you think you have what it takes to join our team, apply now.

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

PalAmerican Security is proud to be an Equal Opportunity Employer M/F/D/V.

EOE/ADA/Drug Free/Tobacco Free Work Place