Job Description
Purpose:
Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment with special emphasis on sprayer equipment. May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.
Responsibilities:
- Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
- Travel assigned territory making contact with existing sprayer owners.
- Develop and implement staff training on sprayer equipment, repair and service
- Participates in required Service EDUCATE Training programs
- Supports customer clinics
- Review and explain any maintenance, repair, or other service concerns directly with the customer and documents on work order
- May promote and sell dealer service programs directly to customers
- May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
- Maintains current knowledge of John Deere, Sprayers and competitive products
- Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
- Follows all safety rules and regulations in performing work assignments
- Completes all reports and forms required in conjunction with work assignments
- Accounts for all time and material used in performing assigned duties
- Will fill in as a general service tech in sprayer down time.