Mobile Services Manager - Knoxville, Tn

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at www.cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

**This position can be based at the following Cirrus locations: Duluth, MN; Knoxville, TN; McKinney, TX**

Job Summary

The Mobile Service Manager is responsible for setting up & supporting Mobile Services business and operations. The role is accountable for the overall mobile service initiative to include initial service set-up, and coordination through the business transitions into a sustaining fully functional service operation. This position may require up to 50% travel time and will require regular remote work capabilities.

Duties and Responsibilities/Essential Functions

• This position will be the primary manager & contact for Cirrus Aircraft Mobile Service operations.
• Hire, Manage and Oversee the personal that make up the mobile service team.
• In-depth understanding of the Cirrus service network operations including integration with Cirrus Aircraft policies.
• Ability to problem solve and resolve situations quickly.
• Position will require 25- 50% travel time. Ability to dispatch to domestic and international location’s for up to 2 weeks at a time.
• Candidate must have flexibility to execute required duties from remote locations & while traveling.
• Ability to collaborate with many groups across the organization at all locations as well as creating & evolving programs and processes as the systems mature.
• In-depth understanding of how aftermarket parts integrate with the warranty, maintenance programs & credit claims based on Cirrus Warranty Policies, Supplier Warranty certificates, and Cirrus Maintenance Program details.
• Ability to understand and implement the required items in the Cirrus Authorized Service Center agreement and eProcedures within the mobile service units.
• Ability to use our ERP, and CRM systems (and/or other tools) for needs that may be required to support mobile support events including but not limited to: part pricing, spares list generation and support, and maintenance calculations.
• Ability to use Microsoft Office (Outlook, Excel, PowerPoint, and Word). Excel skills should be at an intermediate to advanced level.
• Expertise in Cirrus Aircraft Parts, Warranty, Field Service operations.
• Update monitor and present metrics as well as development of new metrics as needed.
• Ability to use metrics to achieve goals surrounding calls, audits, visits, and performance to budget as defined yearly.
• Ability to transform the initial mobile service setup into a fully functioning service entity and recognize the proper timing and coordination.
• Position will require on-call status and/or after-hours support.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education Requirement(s)

· Bachelors degree in aviation management or 7 years equivalent combination of education and aviation MRO leadership experience

Experience Requirement(s) – must include # of years and type

· Minimum 7 years aircraft maintenance experience

· 2 years prior experience in a leadership capacity within the aviation industry related to aircraft maintenance preferred

Certification Requirement(s)

· FAA Inspection Authorization preferred

License Requirement(s)

· FAA Airframe and Powerplant

Other Specific Requirements

· Thorough working knowledge of Federal Aviation Regulations specifically, CFR parts 43, 91, 145, 91K, 135 and 121.

· Thorough understanding of aircraft maintenance methods, techniques, practices and process controls acceptable to the Administrator

· Demonstrated skills of business acumen – analyze data and identify opportunities, creating objectives aligned with the Organization goals, establish plans & parameters, decision making, manage and track results

· Demonstrated planning and organizational skills necessary to prioritize, assign, and coordinate workload of the Service Center team within a multiple project s

· Demonstrated interpersonal skills necessary to establish and maintain effective working relationships with co-workers, team members and Owners.

· Demonstrated communication skills necessary to effectively communicate and or facilitate discussions with co-workers, team members and Owners.

· Working knowledge of process improvement methodology and application

· Working knowledge of software / systems including Work, Excell, PowerPoint etc.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Balances Stakeholders – Anticipates and balances the needs of multiple stakeholders.
• Directs Work – Provides direction, delegates, and removes obstacles to get work done.
• Develops Talent – Develops people to meet both their career goals and the organizations goals
• Drives engagement – Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
• Situational Adaptability

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Strives to improve service performance.
• Anticipates guests' needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Empowers Employees to provide excellent Customer service.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Work beyond 40 hours per week may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.