Mobile Service Coordinator

Are you genuinely excited to help customers? Do you have a customer service background with a sales mindset? Bill Colwell Ford is currently hiring for a brand new role, Mobile Service Coordinator. This is an exciting opportunity for someone who has the ability to multi-task and think quickly while engaged in conversation. You will be responsible for developing new business, scheduling appointments, assisting customers with questions, and ensuring they have a good mobile experience. Additionally, you will be responsible for managing the repair order and parts process and dispatching the technician.

Comprehensive Full-Time Benefits

• Enjoy a consistent five-day work week with a flexible schedule
• Paid time off for a healthy work-life balance
• Access multiple health insurance plan options
• Benefit from a Health Savings Account (HSA)
• Receive dental and vision insurance coverage
• Participate in a 401(k) program with company matching
• Secure coverage for long-term and short-term disabilities
• Obtain life insurance benefits
• Utilize a flex spending account
• Competitive compensation package
• Company clothing allowance for a polished appearance
• Employee discounts on new and preowned vehicle purchases, parts, and service
• Work in modern, state-of-the-art facilities
• Enjoy a separate employee breakroom with a kitchen

Responsibilities

• Initiate outbound phone calls to previous customers for safety recalls, software updates, and routine maintenance
• Answer inbound phone calls for customers looking to book appointments in the service and quick lane departments
• Respond quickly to internet, email, and phone inquires using email templates and phone scripts
• Schedule and dispatch the Mobile Service van for appropriate repairs, ensuring optimization of route
• Create the repair orders, ensure correct parts, and process payment
• Ensure customer satisfaction by confirming appointments, giving status updates, and following up after the repair
• Prospect local businesses for commercial fleet opportunities
• Stay up to date on manufacturer safety recalls, dealership initiatives, and industry trends.
• Participate in role playing, training, and professional development.
• Keep a positive relationship with teammates including service advisors, technicians, and management.
• Clear communication utilizing Microsoft Office, customer relationship management tool, and service scheduling tool.

Qualifications

• Prior customer service experience, with at least one previous role in this capacity.
• Experience in collections or outbound phone calls is advantageous.
• Collaborative team player with a proactive attitude towards improvement.
• Open to constructive feedback and adaptable to coaching.
• Courteous and prompt in demeanor.
• Enthusiastic and hardworking, maintaining a positive disposition.
• Proficient in computer skills.
• Excellent listening skills and a compassionate voice and manner.
• Strong dedication to customer satisfaction.
• Hold a clean driving record and a valid driver's license

Join Our Family at Bill Colwell Ford - Apply Today!

Bill Colwell Ford, a family-owned Ford dealership situated in Hudson, Iowa, just outside of Waterloo/Cedar Falls, places a high value on its employees as the driving force behind its 35 years of service in the Cedar Valley. We offer continuous training, growth opportunities, and a forward-thinking work culture. Our commitment to equal employment opportunity is unwavering, and we strictly prohibit discrimination or harassment based on various characteristics under federal, state, or local laws.

Application Process

If you're ready to combine exceptional customer service with the automotive world, we encourage you to apply. Submit your resume and a cover letter outlining your pertinent experience and explaining why you're the perfect fit for the Mobile Service Coordinator role at Bill Colwell Ford. Join us in providing exceptional customer support that drives both our business and your career forward. Apply today and become a valued member of a team that prioritizes both its customers and employees.