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Form of workAmentum is currently seeking a Mobility Support Technician to support an IT Managed Services program in Albuquerque, New Mexico. The overall program includes a 500+ work force performing Enterprise IT support, Service Desk, and Telecommunications support across multiple facilities and locations, for classified and unclassified telecommunications and information technology (IT) systems.
You will be a part of a team that develops, implements, and supports business applications needed to fulfill mission and internal business needs.
As a member of the team, you will:
- Shall set up, repair, and maintain mobile equipment and software used by mobile authorized users (e.g., smartphones, tablets, mobile Wi-Fi adapters) and shall perform related services. These services include delivering technical and administrative support in conjunction with fulfilling the requirements for security, connectivity, and export-control compliance as defined by NTESS's Laptops on Foreign Travel program.
- Assist in the daily operation of AirWatch, VMW to maintain security on mobile devices.
- Pull web-based reports from ICK and mobile device management, in order to report on the number of active & suspended devices on site that are in currently in production.
- Assist in deploying/provisioning security & device management policies to all mobile devices for approved users.
- Assist End Users via telephone, e-mail, or by appointment with questions, problems & requests regarding mobile devices.
- Train end-users on Mobile device technology.
- Provide quarterly training to internal groups, as well as End User presentations.
- Remain current on industry and/or technology foundations in order to provide new, updated information to customers, and the IT Support Team, which may include personnel supporting Mobile Devices, Technical Development, the Help Desk, & Cyber Security.
- Participate in Pilot Programs & be involved in testing, as well as reporting (using Excel, Remedy, PowerPoint, etc.).
Minimum Qualifications:
- Must have an Associates Degree and 2+ years of experience OR a High School Degree/ GED and 5+ years of experience
- Must be able to obtain and maintain a SECRET (TS) or DOE L Government Clearance. Note: US Citizenship is required to obtain a SECRET (TS) or DOE L Clearance.
- Trained in the prevailing operating system & hardware systems.
- Demonstrate formal customer service & technical training
- Possess experience with equipment & software installation & upgrades
Preferred Qualifications:
- Mobile Device Certifications
- An Active Govt. Security Clearance
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
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EEO including Disability/Protected Veterans
