Mobile Device Support Specialist - Sitec

**AWARD PENDING**

Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, Mobile Device Support Specialist to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally.

Under the direction of the Mobile Device Support Manager, the Mobile Device Support Specialist will support applications on Mobile Devices for a broad spectrum of mobile operating systems (i.e. Apple iOS, Android OS, BlackBerry or others as required). The Specialist is responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment relative to the Agency's designated MDM, Active Directory, designated enterprise messaging system, various Mobile Device hardware, and Mobile Device operating systems. The Mobile Device Support Specialist shall plan, engineer, coordinate, and manage equipment installations on multiple impact levels and networks in order to connect highly mobile and capable SOF professionals to the information they need.

Duties and Responsibilities:

• Preparing, configuring, testing, troubleshoot, issuing, and receiving mobile communications devices and associated auxiliary devices.
• Investigating and integrating operational new technologies to increase efficiencies and operational readiness and effectiveness throughout the USSOCOM enterprise worldwide.
• Following the process to ensure that current vital USSOCOM, Component Command, and TSOC activities are accomplished.
• Providing services that encompass the management and monitoring of systems and networks critical to USSOCOM,
• Escalating incidents within the guidelines of USSOCOM regulations, policies, procedures, governance, and guidance.
• Providing support to laptops and tablets, including any associated wireless and cellular technology in accordance with policies and procedures.
• Submitting to DISA, requests for certificate issuance, and tracking and maintaining the validity and revocation of server-based certificates.
• Scheduling, configuring, and connecting users to DISA GVS and DVS
• Supporting mobility enabled devices, and peripherals supported by traditional, hybrid, or cloud environments both in dedicated office spaces and Mobile Devices, and on multiple impact levels and networks.
• Troubleshooting, repairing, and providing logistical support for existing Mobile Devices.
• Providing support on hardware, software, websites, and multimedia that is procured, developed, maintained, and delivered.
• Managing trouble tickets using the client designated corporate ticketing system
• Providing basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware and Software from multiple vendors such as Apple, Samsung, BlackBerry, and any other Mobile Device Operating Systems from multiple vendors.
• Managing cellular lines of service to include but not limited to; Correct charge for service plan, adding/removing lines of service and adjusting global plans as needed
• Administering MDM accounts directly related to the Mobile Device such in support of login
• Downloading users singing and encryption certs from DISA and install on the individual user’s device
• Troubleshooting and resolving Mobile Device issues or problems with device hardware and software
• Troubleshooting wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc.
• Providing input to design requirements associated with continued installation, integration, and testing of the smart phone information systems
• Assisting in maintaining a reference library to include, but not limited to, creating end user tips and tricks, creating and responding to end user FAQs, providing input to HQ USSOCOM Standard Operating Procedures (SOPs)
• Supporting HQ USSOCOM in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise Mobile Device configurations, technical support, processes, and procedures
• Providing user familiarization and guidance for client designated enterprise Mobile Device functions as requested
• Escalating trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required
• Configuring and enterprising enroll/activate client designated Mobile Devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments
•  with the enterprise Mobile Device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise Mobile Devices
• Adhering to client property processes in accordance with client policy
• Processing replacement devices (seed stock) between vendor and end users as required

Required:

• A DoD TS/SCI clearance is required
• DoDD 8570-M IAT II
• Knowledge of iPhone, Samsung, and BlackBerry devices to include IOS and AOS and emergent technologies required.
• Previous experience as a Mobile Device technician to include support for senior level personnel required

Company Description:

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact. Sound intriguing? Consider Titan Technologies for the next step in your career journey and be part of an impactful team!

Titan is proud to be a Service Disabled Veteran Owned Business.