Mobile Device Support Associate

Mobile Device Support Associate
Council Bluffs, IA (Onsite)
6 Months Contract

Overview:

• Support clients utilizing systems, focusing on rugged tablets and laptops used in field environments with LAN, WiFi, and cellular connectivity.
• Responsibilities include hardware/software setup and support, network and cellular configuration, and troubleshooting.

Responsibilities:

• Provide accurate and timely solutions to end-user problems with rugged tablets/laptops and networking under direct supervision.
• Perform restorative and maintenance actions remotely or on-site using basic troubleshooting skills.
• Maintain accurate information in the tracking system.
• Communicate effectively with clients and management.
• Perform other assigned tasks as needed.

Requirements:

• Associate's Degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Basic hands-on experience in technical support, including desktop PC support.
• Competency in troubleshooting desktop device conflicts, connectivity, and application issues in a Windows OS.
• Strong verbal and written communication skills.
• Ability to work independently and collaboratively.
• A+ Certification preferred.

Employees must be able to perform essential functions with or without accommodation.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.