Miniso Store Manager

MINISO STORE MANAGER- 428 W 14 Mile Rd, Troy MI 48084

About Miniso

The MINISO Brand founder Jack Ye gained inspiration for MINISO while on vacation with his family in Japan in 2013. He came across several specialty stores which stocked good quality, well designed, and inexpensive products that were mostly manufactured in China. With his knowledge and experience in product development, supply chain, and the fashion industry, Jack established MINISO with its headquarters in Guangzhou, China, a brand catering to young people around the world.

MINISO’ s original intention was to enable the young generation to enjoy life through high-quality products and services. He wanted customers to have affordable, well-designed, quality products.

Through consumer insights gained from its international operations, MINISO evolved its definition of "extreme affordability", while proposing the concept of "interest-based consumption" for the first time in the retail industry. To meet the needs of young consumers, MINISO innovates through co-branding partnerships with popular license holders, its excellent designs, and sophisticated technology, and launches products that are visually pleasing, easy to use and fun to play with.

At the same time, as consumer behavior has shifted to include multiple touchpoints, MINISO has embraced an omni-channel strategy combining the online and offline market, providing consumers with a seamless shopping experience.

MINISO operates its global business under its brand slogan " Life is for fun ". Today, MINISO has successfully entered over 105 countries and regions and opened more than 5,500 stores around the world, covering the core business districts of world-renowned cities such as New York, Los Angeles, Paris, London, Dubai, Sydney, and Istanbul. MINISO will continue creating joyful and high-quality life experiences for hundreds of millions of consumers around the world.

Responsibilities but not limited to:

• Supervise store operations and performance with a focus on cultivating employee growth and development
• Attain sales targets by supporting staff through training, motivation, mentoring, and feedback
• Recruit, onboard, train, and develop store talent
• Provide guidance to direct reports to ensure prompt completion of their I-9 documentation
• Ensure precise and timely completion of specified forms, including EOEs and physical timecards
• Develop and empower store talent through personal development plans and coaching methods
• Supervise and optimize staff performance, utilizing disciplinary measures when necessary
• Efficiently create schedules for employees to align with business demands, while controlling payroll expenses
• Manage store administration to ensure adherence to policies and procedures
• Maintain oversight of store standards on the sales floor and in the back-of-house areas
• Uphold exceptional sales floor and stockroom conditions by adhering to visual merchandising guidelines and standards
• Handle inventory management, including shipment, damages, returns, and stock levels
• Provide comprehensive reports on buying trends, customer preferences, and profits
• Address and resolve all staff or customer issues, including complaints and grievances
• Deliver constructive feedback to enhance team performance
• Work closely with the Loss Prevention Team to address internal and external shrinkage in alignment with company policies and procedures
• Communicate daily with Operations and Display Team
• Other duties as needed, such as traveling to work at other MINISO locations, etc

Qualifications:

• High school diploma or equivalent required
• Minimum of 2 years of customer service experience
• Minimum of 1 year of management
• Strong interpersonal, verbal, and written communication skills to ensure effective communication between customers, peers, and management
• Demonstrates proficient mathematical skills for accurate and precise handling of monetary transactions
• Exceptional leadership capabilities and a strong grasp of business principles
• Demonstrates accountability and a strong sense of ownership in all responsibilities
• Exhibits quick-thinking abilities and a high level of adaptability to various situations
• Proficient in delivering exceptional customer service
• Demonstrates robust organizational abilities
• Ability to stand for an entire shift and lift to 30 pounds. Role involves occasionally stooping, kneeling, crouching, and climbing ladders
• Proficient in navigating and utilizing company systems for document preparation, data entry, document review, email correspondence, and other necessary functions
• Adhering to business requirements by working non-traditional hours as necessary, including holidays, weekends, etc

Job Type: Full-time

Pay: TBD

Benefits:

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Management: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Troy, MI 48083: Relocate before starting work (Required)

Work Location: In person